Summary
Overview
Work History
Education
Skills
Timeline
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Lynnette Sessoms

Bentonville

Summary

Results-driven Digital & Business Operations Analyst with 5+ years of experience in deploying eCommerce and digital merchandising initiatives across top-tier retail brands. Proven track record in leading cross-functional teams, optimizing workflows, executing QA testing, and driving strategic business insights through data analysis. Skilled in aligning digital solutions with organizational goals, enhancing user experiences, and managing large-scale product lifecycles with precision. Passionate about digital transformation, continuous improvement, and delivering measurable outcomes.

Overview

7
7
years of professional experience

Work History

Senior Analyst – Business Operations

Walmart
07.2022 - Current
  • Led operational workflow improvements across digital teams, increasing team productivity and reducing manual tasks.
  • Delivered accurate item analyses through weekly reporting and deep-dive research, contributing to key merchandising decisions.
  • Developed and implemented risk management strategies to minimize loss and improve business continuity.
  • Mentored and trained incoming analysts, enhancing team onboarding and performance consistency.
  • Validated unpublished product data, contributing to a 20% increase in published items weekly.
  • Partnered with stakeholders across analytics, merchandising, and supply chain to ensure timely event delivery.
  • Drove resolutions for systemic issues through root cause analysis and cross-functional collaboration.

eCommerce Operations Associate

Neiman Marcus
06.2021 - 06.2022
  • Managed execution and QA of site-wide promotional events across multiple device platforms.
  • Partnered cross-functionally with marketing, site production, and buyers to support full promotional lifecycle.
  • Conducted daily site audits for SKU accuracy, categorization, SEO, and site search optimization.
  • Produced insights from email/event performance data to influence future marketing and merchandising strategies.
  • Delivered error-free execution of over 150 item setups daily, ensuring optimal customer experience.
  • Recommended and implemented process enhancements that improved event turnaround and QA accuracy.
  • Directed the 'PDP Excellence' initiative, managing a team of six associates to improve product detail page performance and customer experience through data-driven optimization strategies

Associate Merchant Coordinator

Old Navy
10.2020 - 06.2021
  • Curated and managed digital product categories and visual merchandising on Old Navy’s eCommerce platform.
  • Created and analyzed No Sales Reporting, resulting in a 6.5% increase in sales over one quarter.
  • Executed SKU and site management via PACMAN CMS, driving optimal online customer journeys.
  • Led and managed the merchandising calendar in coordination with promotions/deals, content and visual teams to ensure alignment with key deadlines and seasonal priorities.
  • Forecasted demand based on inventory trends and collaborated with web production and styling teams.

Digital Merchandising Assistant

Macy’s
06.2018 - 03.2020
  • Managed 40+ brand product pages, handling CMS content updates and seasonal taxonomy changes across web and mobile.
  • Supervised eCommerce asset workflows, decreasing buyer approval times by 20%.
  • Analyzed site data and customer feedback to identify and resolve friction points in the digital experience.
  • Oversaw direct vendor fulfillment for 20 brands, improving supply chain coordination and digital shelf accuracy.
  • Processed 2,000+ images per season, supporting 150+ digital product pages with timely content delivery.

Education

Bachelor of Science - Business Administration And Management

Purdue Global University
Online
06-2020

Skills

  • Digital Product Deployment
  • Cross-Functional Team Leadership
  • Process Optimization & Change Management
  • Data Analysis & Reporting
  • Quality Assurance (QA) & Testing
  • Site Merchandising & CMS Management
  • Stakeholder Communication
  • Project & Timeline Management
  • Customer Experience Enhancement
  • Tools: Excel (Advanced), CMS (PACMAN), Google Analytics, JIRA, Tableau (if applicable), Microsoft Office, Looker, Bigquery, Site QA tools (Presto)

Timeline

Senior Analyst – Business Operations

Walmart
07.2022 - Current

eCommerce Operations Associate

Neiman Marcus
06.2021 - 06.2022

Associate Merchant Coordinator

Old Navy
10.2020 - 06.2021

Digital Merchandising Assistant

Macy’s
06.2018 - 03.2020

Bachelor of Science - Business Administration And Management

Purdue Global University

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Lynnette Sessoms