Macie Coleman
Centerton
Summary
Professional with experience in software support, equipped to address complex technical issues and enhance user experience. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Skilled in troubleshooting, system maintenance, and customer service, with keen ability to communicate effectively and solve problems efficiently. Reliable and goal-oriented, known for building strong relationships and delivering consistent outcomes.
Overview
4
4
years of professional experience
Work History
Hardware and Software Support Specialist
Bentonville Public Schools
08.2021 - Current
- Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.
- Assist district staff and students with installation, configuration and ongoing usability of hardware and software.
- Offer daily operations and systems support to staff and students.
- Track inventory and work progress in district help desk/asset management software.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Provided valuable feedback to software developers regarding customer pain points, helping shape future product improvements and updates.
- Kept up-to-date with industry trends and advancements, allowing for more informed support recommendations when assisting customers.
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro05-2025
Skills
- Remote support
- Customer support
- Ticket management
- Software installation
- Escalation handling
- System configuration
- Teamwork and collaboration
- Customer service
Timeline
Hardware and Software Support Specialist
Bentonville Public Schools
08.2021 - Current
Bachelor of Science - Business Administration
Arkansas State University
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