Mackenzie Glenn
Conway
Summary
Dynamic professional with a strong background in both customer service and education. Skilled in high-impact communication and cross-functional collaboration, contributing to improved learning environments and customer experiences.
Overview
8
8
years of professional experience
Work History
Educator
Conway Public School District
Conway
08.2024 - Current
- Designed and facilitated engaging, developmentally appropriate instruction tailored to individual learning needs.
- Utilized data analytics to assess student performance and adjust instructional strategies.
- Demonstrated effective classroom leadership and organizational skills to enhance learning environment.
- Collaborated with administrators, families, and support staff to promote student achievement.
- Developed lesson plans emphasizing clarity, engagement, and measurable outcomes.
Barista
7 Brew LLC
Conway
10.2022 - Current
- Delivered high-quality customer experiences in fast-paced environments while mentoring new team members on standards and procedures.
- Adapted communication style to meet diverse needs of team members and customers.
- Resolved customer concerns promptly to maintain brand loyalty.
- Customized drink orders according to specific customer requests, ensuring attention to detail and flexibility.
Sales Associate
Royal We LLC
Conway
11.2017 - 09.2022
- Facilitated customer product selection and inquiries to drive sales success.
- Maintained organized merchandise displays to optimize shopping experience.
- Managed inventory tasks, including restocking and supply tracking for efficiency.
- Engaged with various companies to accurately inquire about high-ticket inventory.
- Adapted sales strategies based on customer feedback to enhance performance.
Education
Bachelor of Science - Elementary Education
University of Central Arkansas
Conway, AR05-2024
Skills
- Training and facilitation
- High-impact communication
- Coaching and development
- Data-informed instruction
- Customer service
- Curriculum development
- Problem-solving strategies
- Cross-functional collaboration
- Customer and employee engagement
- Inventory management
- Group and individual instruction
Timeline
Educator
Conway Public School District
08.2024 - Current
Barista
7 Brew LLC
10.2022 - Current
Sales Associate
Royal We LLC
11.2017 - 09.2022
Bachelor of Science - Elementary Education
University of Central Arkansas