Mackenzie Hargis

• Verified patient insurance coverage for emergency and non-emergency ambulance transports to ensure accurate billing
• Communicated professionally with insurance companies to clarify policy details and resolve coverage issues
• Maintained HIPAA compliance while handling sensitive patient Protected Health

Information (PHI)

• Collaborated with billing and revenue cycle teams to support timely claims processing and reduce denials
• Contacted patients to obtain or confirm insurance information and address billing-related inquiries
• Utilized payer portals and healthcare systems to identify active coverage and benefits
• Handled inbound and outbound calls while documenting conversations accurately

• Delivered positive customer service by greeting and assisting customers with their needs
• Answered customer questions and provided support to enhance the shopping experience
• Processed customer transactions accurately and efficiently
• Assisted store associates to maintain smooth operations

• Led and managed a team of associates, providing training and ongoing support to enhance performance
• Assisted customers by answering questions and resolving concerns to improve satisfaction
• Supported implementation of company policies and participated in department meetings
• Maintained department appearance and organization to ensure a positive environment

• Provided excellent customer communication and support to ensure satisfaction
• Processed customer transactions accurately and efficiently
• Answered customer questions both in-person and over the phone
• Organized and restocked merchandise to maintain inventory levels