Madi Rothrock
Prairie Grove
Summary
Goal-driven, dedicated manager with repeated success generating company-leading revenues. Focused on improving customer experience and processes to streamline growth and productivity. With a proven track record of exceeding company KPIs in current and previous roles. Pursuing a position to challenge myself and grow as a leader.
Overview
8
8
years of professional experience
Work History
Operations Manager
Uber Freight
06.2019 - Current
- Managing a customer-facing team in a SaaS environment.
- Onboarding and managing the setup of new EDI customers.
- Lead analysis of company KPIs to accurately track customer success and team's performance and execution.
- Develop, review, and optimize logistics processes, identifying and implementing improvements for enhanced delivery efficiency while minimizing costs.
- Facilitating strategic meetings to increase growth and ensure customer experience.
- Leading a team of 15 account managers and over 250 accounts to surpass net revenue goals each year.
Director of Sales and Marketing
MaidPro & Americas Swimmimg Pool Company
10.2018 - 06.2019
- Customer experience management.
- Developed effective strategies to increase new customer acquisition while decreasing our overall marketing spend.
- Social media marketing, customer retention, analysis of company KPIs, training, and recruiting.
- Grew overall company revenue by 12% within the first 4 months in this position.
- Doubled customer base within 6 months.
Logistics Account Executive
Total Quality Logistics (TQL)
09.2017 - 10.2018
- Built a portfolio of businesses in need of supply chain assistance.
- Negotiated rates with carriers and customers.
- Managed customer relationship and retention.
- Within 20 weeks of starting this position catalyzed relationships with multiple new businesses, and brought in $20,000 weekly net revenue.
Owner
TLR Marketing Solutions
01.2016 - 09.2017
- Started a small marketing firm with the help of my previous employer.
- Specialized in direct marketing techniques in a retail setting.
- Responsible for running all aspects of the business including training, recruiting, administration, marketing, new customer acquisition, negotiating new contracts, payroll, etc.
Education
College in Business Administration -
University of Arkansas
Fayetteville, AR05.2020
College in Psychology -
Arkansas Tech University
Russellville, AR05.2016
Skills
- SaaS
- Team Management
- Salesforce
- Jira
- Data analytics
- Confluence
- Sales
- Customer relationship management
- Process mapping
- Account management
- Negotiation
- Tableau
- Power BI
- EDI
- Microsoft Office
- Logistics
- Transportation management systems
Additional Information
References on file. Please contact me if needed.
Timeline
Operations Manager
Uber Freight
06.2019 - Current
Director of Sales and Marketing
MaidPro & Americas Swimmimg Pool Company
10.2018 - 06.2019
Logistics Account Executive
Total Quality Logistics (TQL)
09.2017 - 10.2018
Owner
TLR Marketing Solutions
01.2016 - 09.2017
College in Business Administration -
University of Arkansas
College in Psychology -
Arkansas Tech University
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