Madison Wilson
Little Rock
Summary
Detail-oriented professional with a strong background in operations management and customer service. Known for adaptability and effective communication, consistently improving team dynamics and operational processes to exceed client expectations. Hard working, with expertise in coaching and team leadership. Committed to building strong relationships and fostering collaboration, ensuring high standards of service and compliance within diverse environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server (Day and Night)
Brewski Bar and Grill
Little Rock
08.2025 - Current
- Oversee’s nightly operations, ensuring exceptional service delivery and guest satisfaction.
- Provided exceptional customer service in a fast-paced bar and grill environment.
- Assisted guests with menu selections and answered questions about food and beverages.
- Managed cash handling procedures, ensuring accuracy and adherence to company protocols during nightly transactions.
- Established and maintained a clean and organized work environment, complying with health and safety regulations.
Operations Manager
Aviation Aesthetic Maintenance Professional’s
Little Rock
05.2019 - Current
- Oversaw daily operations of the aviation technology branch, ensuring compliance with industry regulations and standards.
- Managed a team of interior and exterior detailers, fostering a collaborative environment that improved team performance and morale.
- Managed daily operations for aviation aesthetic maintenance services.
- Coordinated with cross-functional teams to optimize workflow and project timelines.
- Conducted regular performance evaluations and provided coaching to staff, leading to professional development and skill enhancement.
- Built strong relationships with clients and partners to ensure satisfaction and loyalty to the branch.
- Promoted safe and inclusive learning environment that respects diversity and encourages collaboration.
- Trained staff on quality control procedures and best practices to enhance team performance.
Education
License in Cosmetology -
The Salon Professional Academy
Little Rock, AR 10.2019 - 12.2020
High School Diploma -
Greenbrier High School
Greenbrier, AR 08.2017 - 05.2019
Skills
- Coaching
- Communication
- Adaptability
- Training and Development
- Safety Standards
- Quality Control
- Project Coordination
- Team Leadership
- Customer service
- Problem solving
- Attention to detail
- Conflict resolution
- Collaboration
- Effective communication
Certification
Licensed in cosmetology
Timeline
Server (Day and Night)
Brewski Bar and Grill
08.2025 - Current
License in Cosmetology -
The Salon Professional Academy
10.2019 - 12.2020
Operations Manager
Aviation Aesthetic Maintenance Professional’s
05.2019 - Current
High School Diploma -
Greenbrier High School
08.2017 - 05.2019