Madison Cantrell
Fayetteville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Patient Dining Supervisor
Morrison Healthcare
Springdale
08.2024 - Current
- Oversaw shift operations, ensuring efficient employee supervision and adherence to dining service standards.
- Responded promptly to supervisor calls, ensuring timely completion of requests from nurses and patients.
- Conducted weekly bedside rounds to gather patient feedback, addressing and reporting any concerns promptly.
- Reviewed patient diet sheets and compiled a High-Risk Log for allergies and specific dietary needs.
- Inspected food trays for accuracy prior to delivery to patient floors.
- Ensured patient satisfaction by accurately taking and processing meal orders in accordance with dietary restrictions.
- Completed comprehensive training on dietary needs and allergy management, ensuring safe and tailored meal plans for patients.
Sales Associate
Goodwill Industries
Springdale
10.2022 - 03.2023
- Processed and organized donations to ensure well-maintained stock levels.
- Displayed new items on the sales floor to enhance product visibility.
- Priced donations accurately to maximize revenue potential.
- Managed fitting rooms to provide excellent customer service.
Front Desk Associate
Home2 Suites by Hilton
Tulsa
01.2019 - 03.2019
- Completed OnQ by Hilton training to enhance operational efficiency.
- Greeted guests to ensure warm and welcoming experiences.
- Executed check-in and check-out processes for seamless guest transitions.
- Managed phone inquiries to address guest needs promptly.
- Accommodated guest requests to elevate satisfaction levels.
- Maintained cleanliness and organization in lobby area.
- Balanced cash drawer for Suite Shop, ensuring accurate financial reporting.
Server/Cashier
Ginger
Fayetteville
03.2018 - 08.2018
- Greeted customers and addressed inquiries regarding menu items.
- Took orders accurately and efficiently to enhance service quality.
- Worked as cashier, managing cash drawer operations and ensuring balance.
- Delivered food promptly to designated tables for optimal customer satisfaction.
- Oversaw opening and closing procedures for restaurant operations.
- Maintained cleanliness and organization of restaurant environment throughout shifts.
Hostess/Waitress
Hog Haus Brewery
Fayetteville
09.2017 - 02.2018
- Greeted and seated customers in designated sections to enhance dining experience.
- Provided exceptional hospitality to guests throughout their visit.
- Managed opening and closing procedures for restaurant operations.
- Ensured compliance with health and safety regulations at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained a clean and organized dining area.
- Handled cash payments and reconciled daily transactions accurately.
- Provided menus to customers and answered questions regarding menu items.
Customer Service Representative
Kream Ice Cream Shop
Fayetteville
01.2016 - 01.2017
- Greeted and served customers to ensure satisfaction during transactions.
- Collected payments and processed cash transactions accurately.
- Provided change for cash transactions, maintaining balanced registers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Representative
Trinkets
Rogers
01.2015 - 12.2015
- Provided customer service assistance in retail boutique to enhance shopping experience.
- Maintained store organization and visually appealing displays to attract customers.
- Operated POS system for accurate itemization and totaling of purchases.
- Collected payments, issued change for cash transactions, and balanced drawer each shift.
- Developed key customer relationships to increase sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Posed as models for advertising, artistic creation and display of goods.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Pinnacle Car Services
Rogers
01.2012 - 12.2015
- Facilitated customer communication and resolved issues promptly.
- Provided comprehensive clerical support to ensure operational efficiency.
- Scheduled and dispatched drivers according to customer requirements.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Lead Teacher (Two-Year-Old Classroom)
Little Sunshine Playhouse And Preschool
Rogers
01.2009 - 12.2012
- Developed and implemented curriculum tailored to children's developmental stages.
- Supervised assistant teachers to enhance classroom management.
- Monitored meal and snack provisions to ensure nutritional standards.
- Monitored the physical development of all students in the classroom.
- Implemented strategies for managing challenging behaviors in order to maintain a safe learning environment for all students.
- Modeled positive behavior management strategies for teachers in the classroom.
- Collaborated with parents on individual student progress reports and goals.
- Maintained a safe learning environment by enforcing discipline policies.
- Trained new staff members on instructional methods, curriculum implementation, and classroom procedures.
- Developed and implemented age-appropriate activities to promote physical, social, emotional, and cognitive development in two-year-olds.
Education
High School Diploma -
Har-Ber High School
Springdale05-2009
Skills
- Microsoft Office proficiency
- Retail sales expertise
- Front desk operations
- Receptionist duties
- Customer service excellence
- Verbal and written communication
- Basic computer skills
- Food safety compliance
- Patient satisfaction
- Customer service
- Effective communication
- Nutrition
- Organizational skills
- Reliability
References
References available upon request.
Timeline
Patient Dining Supervisor
Morrison Healthcare
08.2024 - Current
Sales Associate
Goodwill Industries
10.2022 - 03.2023
Front Desk Associate
Home2 Suites by Hilton
01.2019 - 03.2019
Server/Cashier
Ginger
03.2018 - 08.2018
Hostess/Waitress
Hog Haus Brewery
09.2017 - 02.2018
Customer Service Representative
Kream Ice Cream Shop
01.2016 - 01.2017
Sales Representative
Trinkets
01.2015 - 12.2015
Customer Service Representative
Pinnacle Car Services
01.2012 - 12.2015
Lead Teacher (Two-Year-Old Classroom)
Little Sunshine Playhouse And Preschool
01.2009 - 12.2012
High School Diploma -
Har-Ber High School