Madison Duncan
Gravette,AR
Summary
Dedicated crew member with proven expertise in customer service and teamwork, honed at Dunkin' Donuts and Wendy’s. Excelled in multitasking and organization, significantly enhancing customer satisfaction and loyalty. Demonstrated exceptional skill in maintaining high cleanliness standards and efficiently managing time, contributing to a positive and productive work environment. Recognized for outstanding communication and initiative, consistently achieving company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
11.2024 - Current
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Wendy’s
06.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team
- Cleaned and maintained all areas of restaurant to promote cleanliness
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Associate Degree In Criminology - Criminal Justice
NorthWest Arkansas Community College
Bentonville, ARSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Attention to detail
- Taking orders
- Interactive communication skills
- Flexible schedule
- Initiative and Self-motivation
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Crew Member
Dunkin' Donuts
11.2024 - Current
Crew Member
Wendy’s
06.2024 - 10.2024
Associate Degree In Criminology - Criminal Justice
NorthWest Arkansas Community College
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