Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hedges

Malvern

Summary

Dynamic and detail-oriented professional with strong customer service skills honed at Walmart. Proven ability to analyze issues and deliver effective solutions, while excelling in team leadership and communication. Commitment to quality assurance and enhancing customer satisfaction through attentive service and problem-solving.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Online Grocery Pickup

Walmart
10.2024 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Bakery/Deli Clerk

Family Market
03.2023 - 10.2024
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Front Counter Staff Member

Freddy's Frozen Custard & Steakburgers
02.2022 - 03.2023
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed both cash and card purchases and returns.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Reconciled cash drawer and corrected any errors.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

Education

Glen Rose High School
Malvern, AR

Skills

  • Research
  • Customer service
  • MS office
  • Quality assurance

Timeline

Online Grocery Pickup

Walmart
10.2024 - Current

Bakery/Deli Clerk

Family Market
03.2023 - 10.2024

Front Counter Staff Member

Freddy's Frozen Custard & Steakburgers
02.2022 - 03.2023

Glen Rose High School

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Madison Hedges