Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hill

Bentonville

Summary

Dynamic Automation Support Associate with proven expertise at Walmart in enhancing support quality through advanced problem-solving and automation skills. Recognized for exceeding customer satisfaction by fostering collaboration and clear communication. Adept at adapting to change and reducing downtime, showcasing a commitment to excellence in service delivery.

Overview

5
5
years of professional experience

Work History

Automation Support Associate (ASA)

Walmart
07.2022 - Current
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
  • Fostered collaborative environment, sharing knowledge on automation best practices with peers.
  • Reduced downtime by diagnosing and repairing complex automation equipment malfunctions promptly.

Crew Member

Taco Bell
07.2020 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

No Degree - Computer Science

Southern New Hampshire University
Hooksett, NH
07-2030

No Degree - Computer Science

Sophia Foundation
Boulder
03-2025

High School Diploma -

Bentonville West High School
Centerton
06-2022

Skills

  • Advanced automation
  • Systems automation
  • Automation skills
  • Robotics and automation experience
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Clear communication

Timeline

Automation Support Associate (ASA)

Walmart
07.2022 - Current

Crew Member

Taco Bell
07.2020 - 10.2021

No Degree - Computer Science

Southern New Hampshire University

No Degree - Computer Science

Sophia Foundation

High School Diploma -

Bentonville West High School

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Madison Hill