Madison Sanchez
Jonesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Endurance Warranty Services LLC
06.2022 - Current
- Data Management
- Experienced in billing and claims
- My average call volume is a 150 calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Customer Service Representative
Client-tele
03.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
GameStop
03.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Education
High School Diploma -
Penn Foster
Remote04-2020
Skills
- Claim processing
- Data Management
- Customer service
- Polished communication skill
- Overcoming customer objections
- Self-motivated
- Team player
- Detail-oriented
- Building customer trust/loyalty
- Deescalation skills
- Order/refund processing
Timeline
Customer Service Representative
Endurance Warranty Services LLC
06.2022 - Current
Customer Service Representative
Client-tele
03.2020 - 06.2022
Sales Associate
GameStop
03.2019 - 03.2020
High School Diploma -
Penn Foster
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