Summary
Overview
Work History
Education
Skills
Timeline
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Madison Smith

Van Buren

Summary

Organized and adaptable front desk professional skilled in customer service and team collaboration. Committed to enhancing guest satisfaction and providing support to colleagues in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Front Desk

Harvest Time Academy
Fort Smith
04.2023 - 01.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Front Desk Agent

Hampton Inn By Hilton
Van Buren
01.2022 - 04.2023
  • Greeted guests warmly and ensured smooth check-in and check-out processes.
  • Managed phone inquiries, providing accurate information about hotel services and amenities.
  • Coordinated room assignments based on guest preferences and special requests.
  • Assisted with billing inquiries, processing transactions efficiently and accurately.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.
  • Resolved guest issues promptly, ensuring satisfaction with service and accommodations.
  • Utilized hotel management software to update guest records and manage reservations efficiently.

Education

Bachelor of Arts - English With Teacher Licensure

University of Arkansas Fort Smith
Fort Smith, AR
08-2028

Skills

  • Content development
  • Customer service
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Time management
  • Calm under pressure
  • Recordkeeping
  • Flexible and adaptable
  • Friendly, positive attitude

Timeline

Front Desk

Harvest Time Academy
04.2023 - 01.2025

Front Desk Agent

Hampton Inn By Hilton
01.2022 - 04.2023

Bachelor of Arts - English With Teacher Licensure

University of Arkansas Fort Smith

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Madison Smith