Mahagony Modest
Little Rock
Summary
Professional with significant experience in mental health care, ready to contribute effectively. Strong skills in patient assessment, therapeutic interventions, and crisis management. Known for collaboration, adaptability, and achieving outcomes in dynamic settings. Dependable, empathetic, and skilled in maintaining confidentiality and ethical standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
12.2024 - Current
- Supervised daily store operations to ensure adherence to company policies and procedures.
- Trained and mentored new team members on customer service and sales techniques.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Mental Health Specialist
LOUISIANA METHODIST CHILDREN'S HOME-Methodist Foster Care
10.2021 - 08.2024
- Ensured the safety of patients through close observation during high-risk situations, such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress, while maintaining professional boundaries and ethical standards.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Facilitated group therapy sessions for improved social skills development, and emotional regulation in patients.
Cashier
SOUTHERN CLASSIC CHICKEN
03.2021 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained cleanliness and organization of cash register area to enhance customer experience.
Caregiver
Serenity Care Providers
06.2020 - 12.2020
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored and documented patient health changes to ensure timely interventions.
- Implemented activities that promoted physical and mental well-being among clients.
- Advocated for client needs, ensuring access to necessary resources and services.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Diploma -
Ruston High School
Ruston, LA05.2019
No Degree - Nursing
Louisiana Tech University
Ruston, LASkills
- Customer service
- Team leadership
- Conflict resolution
- Cash handling
- Training and mentoring
- Group therapy facilitation
- Patient observation
- Emotional support techniques
- Strong verbal and written communication
- Creative problem solving
- Staff supervision
Certification
CPR Certification
Languages
English
Timeline
Shift Leader
Walgreens
12.2024 - Current
Mental Health Specialist
LOUISIANA METHODIST CHILDREN'S HOME-Methodist Foster Care
10.2021 - 08.2024
Cashier
SOUTHERN CLASSIC CHICKEN
03.2021 - 10.2021
Caregiver
Serenity Care Providers
06.2020 - 12.2020
Diploma -
Ruston High School
No Degree - Nursing
Louisiana Tech University