Maiya Connors
Jacksonville
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
6
6
years of professional experience
Work History
Customer Contact Unit Specialist 1
American National Bank of Texas
Mesquite, Texas
08.2023 - Current
- Specialized in daily operations of inbound contact center service efforts. Handled an average of 75-100 inbound calls daily in a high volume, fast paced environment.• Addressed customer account inquiries and provide resolutions, includingproviding technical and troubleshooting support.• Assist customers with paying and receiving transactions as a virtual teller including wire transfers.• Processed consumer loan applications and new accounts via phone and internet.• Maintain customer privacy and abide by all bank policies and regulations.• Staying informed about general bank products, services, and procedures in order to effectively serve the customer and the bank
Associate Banker
Centennial Bank
Little Rock, AR
05.2022 - 08.2023
- Conducts transactions with speed, accuracy, and efficiency as the initial customer contact exceeding quality service throughout each transaction.• Receives, pays out cash, handles negotiable items, deposits, loan payments, withdrawals and transfers.• Sets up, closes, and balances teller station.• Assists with balancing Vault, ATM, Night Drop, and Coin Machine as assigned.• Contributes to the growth of the bank by promoting and cross-selling bank products and services.• Adheres to bank policies and procedures for protection of the bank and customers account and bank safety and soundness
Barista
Starbucks
Jacksonville, AR
08.2020 - 05.2022
- Delivers an exceptional guest experience, connecting with 200+ guests daily to deliver high-quality customized beverages and food during all hours of operation, prioritizing guests needs over tasks.• Accurately manage cash flow operations totaling $1,000-$4,000 per shift.• Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, data accuracy and cleaning.• Build rapport with new and returning customers by upholding Starbucks mission and values.
Education
EStem Public Charter School
Little Rock, AR05.2022
Skills
- Labor planning
- Workflow management
- Quality assurance
- Operational troubleshooting
- Customer service
- Problem solving
- Cash management
- Team leadership
Timeline
Customer Contact Unit Specialist 1
American National Bank of Texas
08.2023 - Current
Associate Banker
Centennial Bank
05.2022 - 08.2023
Barista
Starbucks
08.2020 - 05.2022
EStem Public Charter School