Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaKayla Grissom

Paragould

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With the goal of seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Qualified Behavioral Health Professional

Arisa Health
05.2023 - Current
  • Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
  • Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
  • Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
  • Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.

Service Center Clerk

Old Dominion Freight Line, Inc.
07.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently processing service requests and resolving issues.
  • Managed high call volume, prioritizing tasks to ensure timely resolution of customer inquiries.
  • Provided exceptional customer support, addressing questions and concerns with professionalism and empathy.
  • Input data into spreadsheets and databases.
  • Managed all outgoing freight appointments, freight quotes, and all the incoming paperwork.

Customer Service Coordinator

NEA Baptist Wellness Center
05.2020 - 08.2022
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Created new memberships and managed membership accounts.
  • Ordered supplies as needed, maintained a clean facility, and greeted members with a smile.

Boba Barista

Bubblee Tea Shop
09.2021 - 10.2021
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Streamlined drink preparation processes for increased efficiency and reduced wait times.
  • Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.

Education

Bachelor of Arts - Psychology

Arkansas State University
Jonesboro
08.2024

Skills

  • Schedule Management
  • Filing Experience
  • Spreadsheet Development
  • Verbal and Written Communication
  • Time Management
  • Microsoft Office
  • Staff Support

Timeline

Qualified Behavioral Health Professional

Arisa Health
05.2023 - Current

Service Center Clerk

Old Dominion Freight Line, Inc.
07.2022 - 05.2023

Boba Barista

Bubblee Tea Shop
09.2021 - 10.2021

Customer Service Coordinator

NEA Baptist Wellness Center
05.2020 - 08.2022

Bachelor of Arts - Psychology

Arkansas State University

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MaKayla Grissom