Makayla Owens
Fayetteville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Billing Representative
JB Hunt Transport
Lowell
05.2026 - Current
- Managed account adjustments and ensured accurate invoicing for clients.
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Collaborated with customers to clarify billing statements and payment options.
- Coordinated communications between departments to streamline billing operations.
- Monitored customer accounts regularly for potential problems or discrepancies.
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
General Manager/Barista
Airship Coffee
Bentonville
04.2025 - 02.2026
- Streamlined workflow by implementing new procedures, enhancing overall productivity.
- Cultivated positive team environment through open communication and support, boosting morale.
- Implemented new procedures to streamline workflow and improve productivity.
- Resolved customer complaints promptly, ensuring high quality standards in service delivery.
- Fostered a positive team environment through open communication and support.
Supervising Manager/Barista
Aramark
Bentonville
11.2024 - 04.2025
- Managed staff schedules and delegated tasks to optimize team workflow.
- Implemented strategies that increased customer satisfaction ratings based on company surveys.
- Resolved customer inquiries and complaints, ensuring a positive experience.
Shift Manager
Marcos's Pizza
Bentonville
08.2021 - 03.2023
- Supervised daily operations, ensuring team adherence to service standards to maintain high customer satisfaction.
- Trained new employees on food preparation and customer service protocols, enhancing team readiness and service quality.
- Managed inventory levels and coordinated product orders to align with demand, ensuring optimal stock availability.
Education
Bentonville West
Centerton, ARSkills
- Customer relationship management
- Customer service excellence
- Effective communication
- Conflict resolution
- Billing procedures
- Problem resolution
- Management and training
- Workflow optimization
- Microsoft office
Certification
- Food Safety Certification
- CPR
- First Aid
- Serv Safe- Management
Timeline
Billing Representative
JB Hunt Transport
05.2026 - Current
General Manager/Barista
Airship Coffee
04.2025 - 02.2026
Supervising Manager/Barista
Aramark
11.2024 - 04.2025
Shift Manager
Marcos's Pizza
08.2021 - 03.2023
Bentonville West