Makenzie Barrera
El Dorado
Summary
Dynamic and dedicated professional with extensive experience in high-volume service environments. Proven ability to manage multiple tasks efficiently, ensuring timely food and beverage delivery while maintaining exceptional customer satisfaction. Skilled in conflict resolution and team training, fostering a collaborative atmosphere that enhances service quality. Committed to upholding food safety standards, contributing to zero violations during inspections, and delivering a personalized experience that builds customer loyalty.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Barista/Manager
PJs Coffee Of New Orleans
El Dorado
04.2022 - Current
- Managed daily operations of coffee preparation and service
- Ensured cleanliness and organization of the work area
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Waitress/Manager
E&R Bar and Grill
El Dorado
05.2021 - 04.2022
- Managed daily operations of the bar and dining area.
- Implemented safety protocols to ensure a secure environment.
- Collected cash sales from employees to properly tip each server after shift.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Waitress
Main Street Pizza
El Dorado
12.2020 - 05.2021
- Provided friendly and efficient service to customers at Main Street Pizza.
- Ensured cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth restaurant operations during busy hours.
- Maintained knowledge of menu items to provide recommendations to customers.
- Developed positive relationships with regular customers through friendly conversation.
Education
El Dorado High School
El Dorado, ARSkills
- Cash handling
- Customer relationship management
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Staff training and development
- Quality control
- Problem solving
- Cleanliness and organization
- POS systems
- Staff management
- Shop opening and closing
- Team leadership
Certification
- OSHA Forklift Certification obtained on September 5th, 2025.
References
References available upon request.
Timeline
Barista/Manager
PJs Coffee Of New Orleans
04.2022 - Current
Waitress/Manager
E&R Bar and Grill
05.2021 - 04.2022
Waitress
Main Street Pizza
12.2020 - 05.2021
El Dorado High School