Makenzie M. Hawkins
Texarkana
Summary
Versatile Professional with a strong foundation in customer service, medical training, and administrative support. Demonstrated problem-solving skills through effective analysis and quick resolution of issues, resulting in improved workflow processes. Focused on leveraging diverse experiences to support organizational objectives while pursuing opportunities for personal and professional growth.
Overview
12
12
years of professional experience
Work History
Admissions Assistant
Riverview Behavioral Health-Acadia
10.2023 - Current
- Answered and directed phone calls, staffed patients, verified insurance, obtained consents, and prepared charts for efficient patient processing.
- Assisted patients with admission paperwork and documentation processes.
- Coordinated communication between patients, families, and clinical staff.
- Managed scheduling for patient assessments and intake appointments.
Lead Cleaner\payroll
Hawkins cleaning service
Texarkana
08.2020 - Current
- Supervised daily cleaning operations for residential and commercial spaces.
- Trained new staff on cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient usage.
Customer Service Representative
JCPenney
Texarkana
06.2014 - 08.2020
- Assist customer with placing online orders as well as any problems customers encounter with orders
- Engaged with customers to promote products and services
- Processed customer transactions efficiently at the register
Education
Dental Assistance -
Carmony Dental School
Texarkana, TexasSome College (No Degree) - Physical Therapy
UCA
Conway , ARSkills
- Patient intake procedures
- Insurance verification
- Electronic health records
- Patient data management
- Chart organization
- Microsoft Office
- Customer relationship management
- Communication skills
Phone Numbers
903-276-8326, 903-244-7902, 903-831-7272
Summary Of Qualifications And Education
903-276-8326, 903-244-7902, 903-831-7272
Timeline
Admissions Assistant
Riverview Behavioral Health-Acadia
10.2023 - Current
Lead Cleaner\payroll
Hawkins cleaning service
08.2020 - Current
Customer Service Representative
JCPenney
06.2014 - 08.2020
Dental Assistance -
Carmony Dental School
Some College (No Degree) - Physical Therapy
UCA