Malaki Moore
Little Rock
Summary
Experienced with operational oversight, team management, and strategic planning. Utilizes expertise in process optimization to enhance productivity and streamline operations. Track record of fostering cooperative team environments and achieving consistent, measurable results.
Overview
7
7
years of professional experience
Work History
Area Manager II of Operations
Amazon
12.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved Top Performer Manager status in quality for 12 consecutive months by consistently delivering on customer promises.
- Assessed and identified the safest shift, resulting in zero reported injuries.
- Achieved highest shift productivity for 9 months, successfully developing and overseeing 2 teams.
Area Manager of Operations
Amazon
11.2023 - 12.2024
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Achieved a 60% reduction in BPS by developing a high-quality shift.
- Boosted operational efficiency by developing the highest-performing ship dock in the region.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Process Assistant
Amazon (LIT2)
10.2021 - 11.2023
- Responsible for collaborating with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
- Developed production techniques and production processes to meet customer and organizational needs
- Identified and resolved process issues to drive optimal workflow and business growth
- Conducted training and change management processes to improve operations
- Maintained Knowledge of industry techniques, methods, and equipment to create competitive advantage, leading to business growth
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs
- Supervised processes to eliminate weak points or bottlenecks in business operations
Amazon Associate/Learning Ambassador
Amazon (DLR2)
06.2021 - 09.2021
- Responsible for assisting team with operational policies and procedures to drive services and monitoring progress of students to adjust and meet specific needs more efficiently
- Led small group sessions to help students review and practice concepts
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement
- Assessed student needs to determine appropriate level of required support
- Supported interaction between Amazon Associates during group work activities utilizing guided conversation
- Assisted in development of individualized learning plans for student success
Assistant Manager in Training
McDonald’s
01.2018 - 05.2021
- Responsible for leading and training a team to maximize overall team performance
- Maintained positive customer relations by addressing issues head-on and implementing successful corrective actions
- Established team priorities, maintained schedules, and monitored performance by utilizing organizational skills
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Proficient knowledge in Microsoft software such as Word and Excel
Education
High School -
Watson Chapel High School
Pine Bluff, AR05.2020
Skills
- Outstanding ability to strategically make decisions to promote customer satisfaction
- Excellent ability to drive process improvements and adjustments to exceed productivity and operational standards
- Exceptional experience utilizing communication and relationship-building skills to convey constructive feedback
- Experience utilizing organizational skills to achieve project milestones
- Adequate knowledge in safety management and safety awareness
- Staff development
- Recruitment and hiring
- SAP
- Problem Solve
- Goal setting and performance metrics
FOCUS ON TEAM BUILDING EFFORTS
Safety Aware | Decision Maker | Reliable | Well-Spoken
Accomplishments
- Achieved Top Performer Manager status in quality for 12 consecutive months by consistently delivering on customer promises.
- Assessed and identified the safest shift, resulting in zero reported injuries.
- Achieved highest shift productivity for 9 months, successfully developing and overseeing 2 teams.
- Leader in DEI with overseeing BEN and Glamazon
Timeline
Area Manager II of Operations
Amazon
12.2024 - Current
Area Manager of Operations
Amazon
11.2023 - 12.2024
Process Assistant
Amazon (LIT2)
10.2021 - 11.2023
Amazon Associate/Learning Ambassador
Amazon (DLR2)
06.2021 - 09.2021
Assistant Manager in Training
McDonald’s
01.2018 - 05.2021
High School -
Watson Chapel High School
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