Malinda Jones-King

• Processed customers' inquiries, loan applications, and death notices with accuracy, ensuring compliance with regulatory and internal standards.
• Explained complex insurance policies to customers, improving understanding, and reducing repeat call volume.
• Assisted customers with account updates, beneficiaries, and policy adjustments, ensuring accuracy and timely processing.

• Verified that all documents were available with up-to-date client information.
• Ensured that every document was examined closely and compared with other documentation pertaining to the mitigation process, reducing errors, and ensuring approval.
• Upon final evaluation, the decision is made to pass or fail the loan.

• Scheduled smart meter appointments.
• Received inbound calls and made outbound calls to the points of contact.
• Communicated by email and/or chat with upper management, field supervisors, and technicians, referring to escalations and notices on ETA.
• Worked with Con Edison in order to assist with billing inquiries.
• Tracked, phoned, and interacted with the field technicians in real time.
• 
  

• Worked as an independent contractor for various companies. While obtaining certifications.
• Online Customer Service Specialist.
• Assisted in troubleshooting devices processing payments, setting up online accounts, placing online orders, and speaking with vendors or carriers concerning lost, damaged, or missing orders, products, or merchandise.

(Home Depot, Interval International Exchange, eBay, Comcast.)