Mallory Sain
Searcy
Summary
Experienced in small business management and operations, marketing strategies, account and client management, and relationship building, with a proven ability to drive growth and operational success. Experience in CRM Platform's, Operating System's, Productivity Software, and Communication Software. Proficient in customer/client engagement, bringing strong communication and organizational expertise.
Results-driven Sales Account Executive known for productivity and efficiency in task completion. Specialize in client relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve sales targets and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Account Executive and Client Manager
CANEY CREEK CREATIONS, LLC
Searcy
09.2016 - Current
- Managed all aspects of business operations management.
- Developed and nurtured professional relationships with clients, credited organizations, and clinics.
- Proficiency with marketing platforms, including, Salesforce Marketing Cloud, Meta, and Google Ads.
- Maintained up-to-date records of all business financial transactions.
- Developed and implemented effective marketing strategies to increase awareness and customer base.
- Negotiated contracts and pricing agreements with prospective clients effectively.
- Cultivated relationships with key clients to identify their specific needs.
- Presented product solutions tailored to client requirements and preferences.
- Utilized CRM systems to track customer interactions and sales progress.
- Applied various sales strategies, such as consultative selling, solution selling, and relationship building.
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
Dental Hygiene Assistant
TODAY'S FAMILY DENTAL
Searcy
09.2012 - 05.2016
- Organized patient charts accurately by entering data into electronic health records software.
- Utilized critical thinking skills to troubleshoot problems that arose during treatment sessions.
- Demonstrated strong communication skills while interacting with patients, coworkers and dentists.
- Collaborated closely with other members of the healthcare team to ensure quality patient care delivery.
- Provided excellent patient experience and education services in a fast-paced dental office environment.
- Proficiently operated dental equipment such as digital radiography systems, ultrasonic scalers, sterilization units and suction machines.
- Performed administrative tasks such as scheduling appointments, verifying insurance coverage and collecting payments from patients.
- Managed front desk operations such as answering phones, greeting visitors and responding to inquiries promptly.
- Followed infection control protocols for both staff and patients according to OSHA standards.
- Experienced with going over dental treatment plans with clients. Would discuss what insurance estimate would cover of their treatment plan, and what the client would be responsible for after insurance payments. I would also work with clients to help problem solve their financial situation for their treatment plans.
- Used digital marketing for dental office with marketing platforms including Salesforce Marketing Cloud, Meta, Google Ads.
- Addressed patients' concerns, complaints and fears with understanding and empathy, establishing loyal patient following.
PEDIATRIC DENTAL HYGIENIST
PEDIATRIC DENTISTRY OF JONESBORO
Jonesboro
01.2010 - 05.2012
- Utilized digital imaging software to capture clinical photographs of pediatric patients' teeth for diagnosis or treatment planning purposes.
- Displayed excellent interpersonal skills while working with a diverse population of patients from different backgrounds.
- Communicated effectively with colleagues regarding patient progress and treatment updates as needed via telephone or email correspondence.
- Collaborated with the interdisciplinary team members to provide high-quality.
- Extensive knowledge and experience with dental/medical software systems and radiology devices systems.
- Used digital marketing to market dental practice with marketing platforms including Social Media, Meta, Google Ads.
- Excelled in Dental Office Social Media for a marketing strategy.
- Supported a positive patient experience through compassionate communication and interaction.
Education
Associate of Applied Science - Dental Assisting
Dental Assistant Academy
Jonesboro, AR12.2009
High School Diploma -
Paragould High School
Paragould, AR05.2005
Some College (No Degree) - Health Science
Arkansas State University
Jonesboro, AR, USSkills
- Business management and development
- Business marketing
- Strong Relationship Building
- CRM Proficiency
- Proficiency in multiple Computer Software System's
- Communication
- Time Management
- Problem-Solving Abilities
- Adaptability
- Project management
- Teamwork and collaboration
- Customer service
- Organizational skills
- Customer relations
- Client relationship management
- CRM utilization
- Digital marketing strategies
- Business operations management
Certification
- Expanded Functions Dental Assistant
- HIPAA Compliance
References
Available upon request
Timeline
Sales Account Executive and Client Manager
CANEY CREEK CREATIONS, LLC
09.2016 - Current
Dental Hygiene Assistant
TODAY'S FAMILY DENTAL
09.2012 - 05.2016
PEDIATRIC DENTAL HYGIENIST
PEDIATRIC DENTISTRY OF JONESBORO
01.2010 - 05.2012
Associate of Applied Science - Dental Assisting
Dental Assistant Academy
High School Diploma -
Paragould High School
Some College (No Degree) - Health Science
Arkansas State University