Mandi Davis
Edgemont,AR
Summary
Dynamic professional with extensive experience in auto insurance, excelling in claims supervision and team leadership. Proven track record in enhancing productivity through effective training and process improvements. Strong problem-solving abilities and attention to detail, fostering collaboration and ensuring compliance with industry standards. Committed to delivering exceptional customer service and operational efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Claims-Inside Auto NG-SR Cons II
National General, an Allstate Company
Edgemont, AR - Remote
04.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Provide support and assistance to management and co-workers.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines, and usually before.
- Organized and detail-oriented with a strong work ethic.
Validation Supervisor
ECapital
Memphis, TN
01.2013 - 04.2015
- Supervised daily operations to ensure compliance quality standards.
- Evaluated performance metrics to assess team effectiveness and implement corrective actions when necessary.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Trained and mentored team members to enhance skills and improve performance.
- Implemented process improvements that reduced operational inefficiencies and enhanced productivity.
- Coordinated workflow among departments to streamline processes and enhance communication.
Claims Supervisor
Direct Auto Insurance
Memphis, TN
05.2005 - 07.2012
- Supervised claims adjusting team, ensuring adherence to company policies and industry regulations.
- Supervised and managed 7-12 adjusters consistently.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Facilitated regular performance reviews, providing constructive feedback to improve team productivity.
- Analyzed claim data trends, identifying areas for process improvement and operational efficiency.
- Implemented quality control measures, significantly reducing error rates in claims processing workflows.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS05.1996
Skills
- Teamwork and collaboration
- Flexible and adaptable
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking Abilities
- Organization and time management
- Decision-making
- Active listening
- Attention to detail
Certification
- Licensed in TX, LA and OK
Timeline
Claims-Inside Auto NG-SR Cons II
National General, an Allstate Company
04.2015 - Current
Validation Supervisor
ECapital
01.2013 - 04.2015
Claims Supervisor
Direct Auto Insurance
05.2005 - 07.2012
High School Diploma -
Olive Branch High School