VBA
MANUEL ANDRES SOSA FEBRES
Business Administrator
General La Madrid,B
Summary
Experienced financial operations specialist with a strong background in multinational companies. Specialized in billing processes, financial analysis, and SaaS subscription management. Skilled in handling billing disputes, subscription queries, and payment troubleshooting across various platforms including Stripe, NetSuite, and QuickBooks Online. Exceptional analytical and problem-solving abilities, with a focus on churn analysis, retention strategies, and maintaining CRM accuracy. Proven track record of managing customer billing inquiries, collaborating with internal teams, and optimizing revenue processes in a remote-first environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Analyst
Hansen Technologies
Buenos Aires, Argentina
02.2024 - Current
- Responsible for Electronic Data Interchange (EDI) exception resolution, ensuring accurate data transmission
- Investigated and resolved billing discrepancies and payment inconsistencies
- Ensured accurate billing data and pricing validation in CRM systems
- Collaborated with internal teams (Sales, Customer Success, Support) to address escalations efficiently
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
Client Financial Management Senior Analyst
Accenture - Meta Platforms, Inc.
Buenos Aires, Argentina
08.2022 - 01.2024
- Oversaw billing accuracy, ensuring correct revenue recognition and contract modifications
- Analyzed subscription retention trends and provided insights for churn reduction strategies
- Managed billing operations and customer invoicing processes, supporting global teams
Business Operations Senior Analyst
Accenture
Buenos Aires, Argentina
09.2020 - 08.2022
- Conducted financial analysis and variance reporting to optimize billing processes
- Assisted in the automation of invoice processing and integration with financial platforms
- Collaborated with internal departments to validate subscription pricing and billing terms
Business Operations Analyst
Accenture
Buenos Aires, Argentina
08.2018 - 09.2020
- Worked in the Mobility North America Tax Team, specializing in corporate mobility tax compliance and financial risk assessment
- Managed customer financial inquiries, ensuring billing accuracy and timely resolutions
- Conducted tax analysis, cost recovery, and compliance reporting for international mobility cases
- Provided support for contract pricing adjustments and SaaS subscription models
Education
Postgraduate in Finance - Accounting And Finance
Universidad Argentina De La Empresa (UADE)
Buenos Aires 04.2019 - 04.2020
BBA - Business Administration
Universidad De Los Andes
Merida, Venezuela 01.2011 - 07.2016
Skills
- Billing & Subscription Management
- Payment Troubleshooting & Compliance
- ERP & CRM Systems
- Churn Analysis & Retention Strategy Development
- Revenue Operations & Subscription Accuracy
- Customer Billing Support & Issue Resolution
- Strong Communication & Stakeholder Collaboration
Why Me
- 5+ years in finance & billing operations, handling global subscription-based businesses.
- Deep knowledge of payment platforms & SaaS billing models (Stripe, Chargebee, NetSuite).
- Proven experience in churn analysis, billing issue resolution, and subscription management.
- Bilingual (English/Spanish) with strong communication and problem-solving skills.
Certifications And Technical Skills
- Certified QuickBooks ProAdvisor (In Progress)
- EF Cambridge English Level Test C1
- Data Analytics Certification – CoderHouse
- Full Stack Web Programming – Digital House
- Billing & Payment Platforms: Stripe, 2CO, Chargebee, Cleverbridge, Paddle
- ERP & CRM Systems: NetSuite, QuickBooks Online, SAP, D365
- Accounting & Financial Tools: ServiceNow, Excel (Advanced), Power BI
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 200 in the development of Revenue files.
- Resolved product issue through consumer testing.
Software
Certification
Data Analyst
Timeline
Operations Analyst
Hansen Technologies
02.2024 - Current
Client Financial Management Senior Analyst
Accenture - Meta Platforms, Inc.
08.2022 - 01.2024
Business Operations Senior Analyst
Accenture
09.2020 - 08.2022
Postgraduate in Finance - Accounting And Finance
Universidad Argentina De La Empresa (UADE)
04.2019 - 04.2020
Business Operations Analyst
Accenture
08.2018 - 09.2020
BBA - Business Administration
Universidad De Los Andes
01.2011 - 07.2016
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