Manuel Angel Roldan
Buenos Aires,B
Summary
Dynamic professional with a proven track record at the USA Embassy Buenos Aires, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and resolving customer inquiries effectively. Adaptable and dependable, with strong communication skills and a commitment to continuous improvement in fast-paced environments.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Atencion al Cliente
Usa Embassy Buenos Aires
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Bus Driver
DOTA
09.2012 - 06.2019
- Operated transit buses safely, ensuring timely arrivals and departures for passengers.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Maintained accurate logs of driving hours and passenger counts for compliance purposes.
- Assisted passengers with disabilities, providing support during boarding and disembarking.
- Communicated effectively with dispatch to report delays or incidents on the route.
- Trained new drivers on operational protocols and best practices for safety.
- Implemented improvements in route efficiency based on feedback from passengers and staff.
- Resolved passenger inquiries and concerns promptly, enhancing overall customer satisfaction.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
Valet Parking Attendant
Hipodromo Argentino De Palermo
01.2011 - 04.2011
- Managed efficient vehicle flow in high-traffic areas, ensuring prompt service during peak times.
- Trained new attendants on safety protocols and customer service standards to enhance team performance.
- Implemented streamlined parking processes, reducing wait times for guests significantly.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with security staff to monitor vehicle safety and minimize incidents effectively.
- Oversaw maintenance of parking area cleanliness, ensuring a welcoming environment for visitors.
- Developed strategies for improved valet efficiency, resulting in enhanced guest satisfaction ratings.
- Mentored junior staff members, fostering a collaborative team atmosphere and promoting skill development.
- Explained parking rates and retrieval procedures to guests upon arrival.
Casino Floor Supervisor
AGG Argentine Gaming Group
01.2001 - 04.2008
- Oversaw daily casino operations, ensuring compliance with gaming regulations and company policies.
- Managed team performance, providing training and mentorship to enhance service quality and operational efficiency.
- Resolved customer complaints promptly, fostering a positive gaming environment and enhancing guest satisfaction.
- Implemented operational improvements, streamlining processes to increase workflow efficiency on the casino floor.
- Monitored gaming activities for integrity, maintaining accurate records of transactions and incidents as required.
- Coordinated communication between departments to ensure seamless service delivery and event execution.
Education
High School Diploma -
Escuela Media 5 Avellaneda
Avellaneda, Argentina11-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Calm under pressure
- Active listening
- Computer skills
- Organizational skills
Languages
English
Professional Working
Timeline
Atencion al Cliente
Usa Embassy Buenos Aires
09.2019 - Current
Bus Driver
DOTA
09.2012 - 06.2019
Valet Parking Attendant
Hipodromo Argentino De Palermo
01.2011 - 04.2011
Casino Floor Supervisor
AGG Argentine Gaming Group
01.2001 - 04.2008
High School Diploma -
Escuela Media 5 Avellaneda