María Micaela Pandolfi
Pilar
Summary
Technical Degree in Tourism and Hospitality with 15 years of progressive experience in customer support. Demonstrated success in resolving complex client issues, enhancing customer satisfaction, and streamlining service processes. Strong proficiency in problem-solving, cross-functional communication, and contributing to team-driven goals.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Teem
04.2024 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
Customer Service and Sales Manager
AMX ARGENTINA S.A.
08.2013 - 10.2023
- Proactively generated leads through various outbound strategies including cold calling, email campaigns, and social media outreach.
- Conducted thorough market research to identify and qualify potential prospects, resulting in qualified leads.
- Collaborated closely with the sales team to ensure seamless handover of qualified leads, resulting in conversion rates.
- Utilized CRM software to track progress, manage leads, and streamline the sales process.
Customer Service Representative
CLARO TELEFONIA
02.2009 - 07.2013
- As a Customer Service Representative, I excelled in managing inquiries, swiftly resolving issues, and ensuring unwavering customer satisfaction.
- My proficiency lies in leveraging company resources and policies to deliver exemplary support and comprehensive solutions.
Health Insurance Plan Manager
TELETECH COMPANY
10.2007 - 01.2009
- Oversee all facets of health insurance plans, ensuring seamless operation and optimal utilization for clients.
- Handle inquiries and concerns regarding claims, bills, and benefits promptly and professionally.
- Conduct thorough reviews of medical and pharmacy benefits, ensuring accuracy and compliance with policy terms.
- Monitor outstanding doctor bills and implement strategies for resolution.
- Utilize online tracking systems to efficiently manage and update client information and claims status.
Education
Certificate of Technical Studies - Tourism And Hospitality Management
USAL Argentina
Buenos Aires01.2022
Skills
- Sales Management
- Lead Generation
- Empathy and patience
- Social Media Outreach
- Customer relationship management (CRM)
- Sales Process Management
- Complaint handling - Problem-solving
Languages
Spanish
Native language
English
Proficient
C2
Italian
Intermediate
B1
Timeline
Customer Support Specialist
Teem
04.2024 - Current
Customer Service and Sales Manager
AMX ARGENTINA S.A.
08.2013 - 10.2023
Customer Service Representative
CLARO TELEFONIA
02.2009 - 07.2013
Health Insurance Plan Manager
TELETECH COMPANY
10.2007 - 01.2009
Certificate of Technical Studies - Tourism And Hospitality Management
USAL Argentina
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