MARA VIAMONTE

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.

• Provided meaningful math instruction to improve math skills of children.
• Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

• Used technology and visual aids to illustrate mathematical concepts and improve student engagement.
• Enhanced critical thinking among students, employing challenging problem sets and encouraging logical reasoning.

• Created detailed syllabus to outline teaching methods, learning objectives, and exam dates.
• Mentored students on individual basis to help develop math skills.

• Utilized mathematical applications and problem-solving techniques to teach advanced topics in mathematics.
• Participated in professional development workshops and conferences to stay updated on teaching methodologies and mathematics education trends.

• Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
• Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by institution policies and legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Streamlined invoice processing, reducing average payment turnaround time.

• Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
• Sold, printed, and issued tickets to passengers.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

TOEIC-TOEFL-GMAT

• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Used positive reinforcement, repetition, and review to help students master challenging material.
• Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.

• Developed innovative lesson plans to engage students in English language learning.
• Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.