María Belén Gigena
Córdoba
Summary
Proven sales expert with a track record of fostering customer loyalty and driving repeat business at Piccadilly Ituzaingó. Skilled in customer relationship building and competitor research, adept at enhancing team productivity and decision-making with comprehensive market analysis. Demonstrates exceptional interpersonal communication and computer proficiency, ensuring high levels of customer satisfaction and operational efficiency.
Experience in multicultural environments
Overview
7
7
years of professional experience
Work History
Salesclerk
Piccadilly Ituzaingó
07.2021 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Opened and closed store by balancing cash registers and receipts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Waitress
Pizzería Popular
10.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assistant
Edalguí
03.2018 - 03.2019
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Supported senior management to make informed decisions, conducting thorough market research.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Education
Diploma - Business Secretary
Academia Santo Domingo
Córdoba02.2024
Diploma - Marketing And E-commerce
Universidad Nacional De Córdoba
Córdoba, Argentina12.2023
High School Diploma -
Colegio Alemán De Córdoba
Córdoba11.2015
Skills
Sales expertise
Goal-Oriented
Customer Relationship Building
Interpersonal communication skills
Product and Service Sales
Competitor research
Attention to Detail
Basic Mathematics
Computer Proficiency and Microsoft Office
Excellent Written and Verbal Communication
Friendly and Helpful
Languages
Spanish
Native language
German
Advanced
C1
English
Advanced
C1
Timeline
Waitress
Pizzería Popular
10.2021 - 06.2022
Salesclerk
Piccadilly Ituzaingó
07.2021 - Current
Assistant
Edalguí
03.2018 - 03.2019
Diploma - Business Secretary
Academia Santo Domingo
Diploma - Marketing And E-commerce
Universidad Nacional De Córdoba
High School Diploma -
Colegio Alemán De Córdoba
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