María Belén Gándara
Buenos Aires
Summary
Dedicated and experienced E-commerce and customer service professional with over 10 years of experience, meeting company goals utilizing consistent and organized practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
5
5
Certification
Work History
E-Commerce Assistant
Dolly Store
09.2021 - Current
- Manage online sales through company´s website, Mercado Libre, Instagram, WhatsApp and other platforms.
- Contact with online customers to address questions or complaints about products, policies or shipping methods.
- Maintain working knowledge of company products, services and promotions.
- Interaction with and sell to e-commerce customers and deliver prompt and courteous service.
- Manage supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Customer Service Representative
SanCor Salud
08.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer emails with minimal wait times.
Community Manager
Urbana Bags
03.2018 - 01.2019
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Billing check, payment to suppliers.
- Social media management.
- Customer Service by Whatsapp, Instagram, Facebook and the brand website.
- Shipping management.
Purchasing Manager
MTG Group SRL
05.2012 - 03.2018
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Worked with clients to resolve claim issues quickly and efficiently.
- Budget evaluation.
- Sales report.
Education
No Degree - English-as-a-Second-Language Education
National Technological University
Buenos Aires, Argentina12.2022
No Degree - Digital Marketing
Vicente Lopez University Center
Buenos Aires, Argentina11.2021
Bachelor of Science - Natural Sciences
Bella Vista Model School
Buenos Aires, Argentina12.2006
Skills
- Reading Comprehension
- Professional Relationships
- Online Platforms
- Google Ads
- Customer Service and Assistance
- Administrative Support
- Social Media Content Creation
- Discount Negotiation
- E-Commerce
- Microsoft Excel
- CRM Software
- Payment Processing
Certification
- Google Ads, Vicente Lopez University Center
- Email Marketing, Vicente Lopez University Center
- Social Media Ads, Vicente Lopez University Center
- Digital Marketing, Vicente Lopez University Center
- Community Manager, Vicente Lopez University Center
- Extracurricular English Course, Advanced Level (B2), National Technological University
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
E-Commerce Assistant
Dolly Store
09.2021 - Current
Customer Service Representative
SanCor Salud
08.2019 - 08.2021
Community Manager
Urbana Bags
03.2018 - 01.2019
Purchasing Manager
MTG Group SRL
05.2012 - 03.2018
No Degree - English-as-a-Second-Language Education
National Technological University
No Degree - Digital Marketing
Vicente Lopez University Center
Bachelor of Science - Natural Sciences
Bella Vista Model School
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