LMS
MARÍA PILAR MARTÍNEZ PERIA
Project Manager | Operations & Customer Experience Specialist
Córdoba,X
Summary
Dynamic professional specializing in project management, operational coordination, and customer experience in international environments. Proven track record in the EdTech and U.S. Real Estate sectors, consistently surpassing performance metrics such as NPS and CSAT while effectively leading multicultural teams. Expertise in Agile methodologies, conflict resolution, and results-oriented process optimization drives team collaboration and ensures seamless operations. Known for reliability and adaptability, poised to meet evolving demands and deliver exceptional results.
Overview
10
10
years of professional experience
1
1
Language
Work History
Maintenance & Operations Coordinator
Doorstead
01.2025 - Current
- Successfully managed and closed over 400+ maintenance tickets within one year, ensuring end-to-end resolution between owners, tenants, and vendors.
- Achieved and maintained a 100% CSAT (Customer Satisfaction Score) for 5 consecutive months.
- Exceeded area performance records within the first 7 months in the role, currently maintaining the highest NPS (Net Promoter Score) on the team.
- Handled complex escalations and sensitive situations, prioritizing customer satisfaction while protecting property owner interests.
- Monitored tickets rigorously to ensure fast completion and strict compliance with SLA (Service Level Agreements) and NTE (Not To Exceed) policies.
- Built strong working relationships with vendors and internal teams, significantly improving response and resolution times.
- Demonstrated rapid adaptability to the U.S. Real Estate industry, performing at a senior level within the first month.
- Refined professional bilingual communication skills in high-pressure, high-volume environments.
- Mastered collaboration within multicultural and remote teams across the USA, LATAM, and the Philippines.
Academic Coordinator
doinGlobal
01.2020 - Current
- Built solid relationships with 500+ students across 30 programs, proactively identifying issues to ensure academic success.
- Organized and led individual student meetings, demonstrating high-level problem-solving and personalized support.
- Developed data-driven performance reports to effectively communicate academic results and trends.
- Enhanced tracking and feedback skills to monitor academic progress and goal achievement.
- Mastered the coordination of online classes and provided comprehensive faculty support.
Institutional Coordinator (CIPE - Student Policies)
Instituto Superior Simón Bolívar
01.2023 - 12.2023
- Supervised the management of national scholarships (PROGRESAR) for 350+ students, ensuring transparency and efficiency in financial support distribution.
- Developed strong institutional representation and public speaking skills as the official spokesperson in external events.
Animation Producer
CHA Animation
01.2017 - 12.2021
- Managed animation projects including budget creation, scheduling, and accountability reporting for public management agencies.
- Successfully secured funding and awards from Polo Audiovisual Córdoba and Fondo Nacional de las Artes for projects like 'Llovía' and 'Besitos.'
- Developed project management skills specific to the animation industry and optimized production processes through data analysis.
CAJ Coordinator (Youth Activity Centers)
IPEM 155 - Juan José Paso
01.2016 - 12.2019
- Managed comprehensive educational projects, including detailed reporting, budget accounting, and student progress analysis.
- Developed high adaptability to diverse and dynamic school environments and improved interdepartmental communication.
Education
PM4R Agile (Professional Certificate) -
Inter-American Development Bank & doinGlobal
B.A. in Film and TV - Audiovisual Media Production
Universidad Nacional de Córdoba
Pedagogical Training for Non-Teaching Graduates - undefined
Instituto Superior Ortiz y Herrera
English Translation Program (1st Year Completed) - undefined
Universidad Nacional de Córdoba
Skills
Project management
Problem-solving
Customer service
Teamwork and collaboration
Self motivation
Adaptability and flexibility
Multitasking Abilities
Professionalism
Problem-solving abilities
Operational efficiency
Project scheduling
Scheduling management
Additional Information
- Languages: Spanish (Native) | English (Advanced/Professional Fluency) | French (Beginner).
- Technical Skills: Agile Methodologies (PM4R) , CRM (HubSpot) , LMS (Canvas, Moodle) , Project Management Software (Trello, Asana) , Google Suite/MS Office.
Software
CRM
ASANA/TRELLO
GOOGLE SUITE/MS OFFICE
AirTable
Notion
FRONT
Zendesk
Timeline
Maintenance & Operations Coordinator
Doorstead
01.2025 - Current
Institutional Coordinator (CIPE - Student Policies)
Instituto Superior Simón Bolívar
01.2023 - 12.2023
Academic Coordinator
doinGlobal
01.2020 - Current
Animation Producer
CHA Animation
01.2017 - 12.2021
CAJ Coordinator (Youth Activity Centers)
IPEM 155 - Juan José Paso
01.2016 - 12.2019
B.A. in Film and TV - Audiovisual Media Production
Universidad Nacional de Córdoba
Pedagogical Training for Non-Teaching Graduates - undefined
Instituto Superior Ortiz y Herrera
English Translation Program (1st Year Completed) - undefined
Universidad Nacional de Córdoba
PM4R Agile (Professional Certificate) -
Inter-American Development Bank & doinGlobal
Competencies And Tools
Spanish (Native), English (Advanced/Professional Fluency), French (Beginner), Agile Methodologies (PM4R), CRM (HubSpot), LMS (Canvas, Moodle), Project Management Software (Trello, Asana), Google Suite/MS Office, Multicultural Team Leadership, Conflict Resolution, Data-driven Mindset, Detail-oriented