Marcela Borrero
MANAGER
Santiago
Summary
Results-oriented professional with 7+ years of experience driving strategic initiatives and operational excellence. Skilled in leading teams, managing complex projects, and optimizing processes. Proven ability to build strong relationships with vendors and clients. Holds a Master’s of Science in Services Administration with an emphasis in Health. A forward-thinking team leader with proven expertise in streamlining processes and enhancing efficiency through effective project coordination. Seeking to transition into a new field where these transferable skills can drive success and foster innovation.
Overview
9
9
years of professional experience
4040
4040
years of post-secondary education
4
4
Languages
Work History
Operations Coordinator
CBRE
01.2022 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements,service solutions, customs clearance documentation.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Oversaw day-to-day operations of large teams across several sites.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Worked with vendors to make purchases and reconcile invoices.
- Streamlined operations by implementing efficient processes and procedures.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Deputy Manager
ASISMED CLINICAL SERVICES
01.2020 - 12.2022
- Staff coordination and management
- Development, design and execution of strategies competitive
- Optimization of internal processes, customer service
- Generation of agreements with public entities and private allies
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Conducted research for special projects, providing valuable insights that informed decision-making.
- Implemented data-driven improvements to customer service operations, analyzing performance metrics to identify areas of opportunity.
- Optimized workforce scheduling to maximize staff availability during peak hours, ensuring prompt assistance for customers.
International Relations Manager
UNIVERSIDAD AUTONOMA DEL CARIBE
01.2017 - 12.2020
- Quality manager for accreditation or re-accreditation of academic programs
- Management, monitoring and surveillance of compliance with Action Plan and Annual Teaching Plan
- Optimization of resources and results based on the annual goals and management for the development of quality and service to client
- Assisted in resolving conflicts arising from cross-cultural misunderstandings or miscommunications within the organization.
- Negotiated favorable contracts with foreign partners to secure advantageous terms for the organization.
- Ensured smooth cross-cultural communication by managing a diverse team of professionals across various regions.
ADMINISTRATIVE ASSISTANT
UNIVERSIDAD DEL ATLANTICO
01.2016 - 12.2017
- Organization of academic events, coordination of academic models and international events
- Preparation and implementation of the process of 'Internationalization at home'
- Coordination of informative talks, formalities calls, interviews among others and management and quality indicators
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor - International Relations with an emphasis in economics
Universidad del Norte
Master's - Services Administration
Universidad De Los Andres
06-2022
Skills
Public Speaking
Timeline
Operations Coordinator
CBRE
01.2022 - Current
Deputy Manager
ASISMED CLINICAL SERVICES
01.2020 - 12.2022
International Relations Manager
UNIVERSIDAD AUTONOMA DEL CARIBE
01.2017 - 12.2020
ADMINISTRATIVE ASSISTANT
UNIVERSIDAD DEL ATLANTICO
01.2016 - 12.2017
Bachelor - International Relations with an emphasis in economics
Universidad del Norte
Master's - Services Administration
Universidad De Los Andres
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