Marcela Torino

• Guiding and supporting the Skills Program Managers in all aspects of their daily job, whilst responsible for successfully managing the training programs and to ensure high quality program set up and training delivery, whilst being the single point of contact for coordination.
• Ongoing communication with Learnlight internal stakeholders, reports, clients, trainers, client managers, recruitment, performance, and international learners.
• The tasks involved are in the following areas: Program & Trainer Management /Client, Learner & Trainer Support/ Developing and Updating Workflows/Procedures / Support the Growth division in maximizing new and existing clients /Testing new Products /Mentor, Train and Evaluate the Skills Program Managers
  

• Oversee the delivery of assignment management services authorized- support, recommend, advice and provide different options, solutions to international assignees based on their particular needs and country-specific requirements. Provide on-going support to the assignee during the entire length of the international assignment. Resolve any customer grievances and provide solutions accordingly
• Receiving and dealing with all initial customer communications, by phone, mail and guiding all customer issues to a satisfactory conclusion
• Coordinate with internal department to ensure a successful assignee experience and ensure quality of service delivery.
• Ensure customer satisfaction and trust was re-built beyond expectation
• Communicate with suppliers and vendors on issues impacting the assignee and family. Help with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.

• Implement and develop educational programs in primary and secondary schools in the province of Salta; provide teacher training programs on values, emotions, mindfulness, self-esteem. creativity, etc;
• Design and provide workshop for parents in underdeveloped neighborhoods;
• Serve as a link between the Foundation and the sponsor of the programs in northern Salta,
• Implement community services that arise such as clean water initiatives, provide clothing and school materials for families,
• Act as a liaison with government and medical services, and any other services required ;
• Develop the educational area in the southeast area of the city of Salta for the National Social Protection Program of the Ministry of Social Development.

• Provide strategic and operational direction to two new Departments for domestic and international cooperation and relationship building, marketing and student services;
• Develop the University’s internationalization strategy, including marketing and international event coordination;
• Manage ITBA’s collaborative academic partnerships 50+ (93% of which were active) as well as the student and faculty international exchange, internship and double degree programs;
• Coordinate the University’s participation in EU's Erasmus Mundus and FP7 programs;
• Design, coordinate and market tailor-made programs and Spanish courses; Oversee international student support services and admissions procedures;
• Maintain effective working relationships with a wide range of contacts that include: students, faculty, local and foreign governments and their dependencies (i.e. Ministries, Embassies, Consulates, BiNational Centers), enterprises, chambers of commerce, etc.;
• As the Rector’s delegate, represent the University at various local and international functions and serve as the University´s liaison with the National Migrations Authority;
• Responsible for contract negotiations, budget, resource management and staff hiring and training.

• Oversee all aspects of student life including housing, immigration, facilities, co-curricular programming, discipline, health, and crisis response.
• Supervise 3 full-time staff members.
• Develop, propose, evaluate, and implement health, wellness, and safety support services and educational as well as preventative programs that respond to the needs of the community.
• Serve as the main conduit for students about serious and ongoing health, wellness, and safety issues, researching and providing information, resources, and referrals.
• Initiate and maintain contact with local and U.S. health and wellness professionals and related providers with regards to general needs and specific issues.
• Serve as senior staff focusing on operations, budget, internal/external operational communication mechanisms, staffing, and direct all aspects of the office.

• Manage and supervise all international and exchange programs. Contact with partner universities..
• Responsible for overseeing the day-to-day operations, and the international activities of the institution including recruitment, admissions, international student support services, international programming, immigration services, study abroad programs and partnerships with international educational organizations, for both incoming and outgoing students.
• Collaborate with all academic areas on contributing to the internationalization of the university.
• Supervise 8 fulltime staff members.