Overview
Work History
Education
Skills
Timeline
Generic

Marco De La Vega

Corrientes

Overview

17
17
years of professional experience

Work History

Bookkeeper

TEC, The English Center
09.2022 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Owner/Manager

Spotless Maui
08.2017 - 08.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Receptionist /Assistant Substitute Teacher

TEC The English Center
08.2014 - 06.2017
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Front and Back Restaurant Positions

Cheese Burger in Paradise, Monkey Pod, Mulligans,
05.2011 - 02.2014

Refund Representative

Vitamins Co.
07.2009 - 08.2010
  • Prevented delays and claim denials by correcting information prior to submission.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Maintained accurate records of all refund transactions, ensuring compliance with company policies and procedures.

Customer Service Representative

Global Tel Link
07.2007 - 07.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Cultural
Corrientes
12-2005

Skills

  • Bookkeeping
  • Accounting and bookkeeping
  • Exceptional organization
  • Superior attention to detail
  • Customer Service
  • Advanced computer skills

Timeline

Bookkeeper

TEC, The English Center
09.2022 - Current

Owner/Manager

Spotless Maui
08.2017 - 08.2022

Receptionist /Assistant Substitute Teacher

TEC The English Center
08.2014 - 06.2017

Front and Back Restaurant Positions

Cheese Burger in Paradise, Monkey Pod, Mulligans,
05.2011 - 02.2014

Refund Representative

Vitamins Co.
07.2009 - 08.2010

Customer Service Representative

Global Tel Link
07.2007 - 07.2008

High School Diploma -

Cultural

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Marco De La Vega