Marco De La Vega
Corrientes
Overview
17
17
years of professional experience
Work History
Bookkeeper
TEC, The English Center
09.2022 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Owner/Manager
Spotless Maui
08.2017 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Receptionist /Assistant Substitute Teacher
TEC The English Center
08.2014 - 06.2017
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front and Back Restaurant Positions
Cheese Burger in Paradise, Monkey Pod, Mulligans,
05.2011 - 02.2014
Refund Representative
Vitamins Co.
07.2009 - 08.2010
- Prevented delays and claim denials by correcting information prior to submission.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Maintained accurate records of all refund transactions, ensuring compliance with company policies and procedures.
Customer Service Representative
Global Tel Link
07.2007 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cultural
Corrientes12-2005
Skills
- Bookkeeping
- Accounting and bookkeeping
- Exceptional organization
- Superior attention to detail
- Customer Service
- Advanced computer skills
Timeline
Bookkeeper
TEC, The English Center
09.2022 - Current
Owner/Manager
Spotless Maui
08.2017 - 08.2022
Receptionist /Assistant Substitute Teacher
TEC The English Center
08.2014 - 06.2017
Front and Back Restaurant Positions
Cheese Burger in Paradise, Monkey Pod, Mulligans,
05.2011 - 02.2014
Refund Representative
Vitamins Co.
07.2009 - 08.2010
Customer Service Representative
Global Tel Link
07.2007 - 07.2008
High School Diploma -
Cultural