Summary
Overview
Work History
Education
Skills
Timeline
Certification
Professional skills
Generic

Marco Antonio Blanco Alvarez

Ciudad Autónoma de Buenos Aires

Summary

Dedicated professional with 4 years of experience in the software industry, including over two years serving as a team lead overseeing 25 individuals. Proven expertise in project management, with a strong focus on delivering successful outcomes and optimizing team performance.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

DQA Lead

OpenSpace
09.2021 - Current
  • Led and inspired a team of 25 employees, fostering productivity and ensuring high engagement levels in the workplace.
  • Successfully oversaw bilingual operations in English and Spanish, demonstrating a result-oriented approach and high problem-solving ability.
  • Directed the team in managing up to 30 daily customer queries and projects, highlighting robust interpersonal and communication skills.
  • Improved quality processes for increased efficiency and effectiveness.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, designed, and scheduled phases for large projects.

Contractor

Wabe.io
05.2020 - 09.2021
  • Led and motivated a team of contractors to achieve customer goals, promoting productivity and maintaining a positive work atmosphere.
  • Hired and oversaw subcontractors to meet project needs.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Controlled costs by working closely with procurement and logistics team members.
  • Developed and maintained user documentation to establish product understanding.
  • Generated reports detailing findings and recommendations.
  • Utilized data visualization tools to effectively communicate business insights.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Kept clients satisfied with frequent updates and and open communication style.

Education

Bachelor of Science - Law

Universidad Del Salvador
Ciudad Autónoma De Buenos Aires
2024

Skills

  • Agile Methodologies
  • Staff Development
  • Operations Management
  • Process Improvement
  • Strategic Planning
  • Schedule Preparation
  • Data Visualization
  • Custom Reporting
  • KPI Tracking
  • Vendor Management

Timeline

DQA Lead

OpenSpace
09.2021 - Current

Contractor

Wabe.io
05.2020 - 09.2021

Bachelor of Science - Law

Universidad Del Salvador

Certification

  • B2 First - Cambridge University
  • Certificación de Conocimientos Informáticos
    Universidad Tecnológica Nacional - MS Power Point

Professional skills

  • Microsoft Office (Word, Excel, Power Point)
  • G Suite (Docs, Sheets, Slides)
  • Jira
  • Trello
  • Tableau
  • Metabase
  • SQL
  • Intercom
  • Halp
  • Spanish (Native)
  • English (Business fluent)

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Marco Antonio Blanco Alvarez