Marcus Graham
Jacksonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Team Lead / Inventory Operator
Chick-fil-A
11.2023 - 01.2024
- Enhanced inventory accuracy by conducting regular audits and maintaining detailed records.
- Streamlined warehouse operations for increased efficiency by implementing an advanced barcode scanning system.
- Reduced inventory discrepancies with rigorous cycle counting and timely adjustments to the database.
- Boosted order fulfillment speed by optimizing picking routes and effectively utilizing warehouse space.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders of responsibilities to better understand their needs and expectations.
Cook
Colton's Steakhouse
02.2023 - 11.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Shop Hand
Big H Services
09.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient service and knowledgeable product information.
- Streamlined inventory management for improved organization and easier access to essential items.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- This job really gave me great work ethic and problem solving skills i still use to this day.
Barista Shift Lead
Starbucks
05.2019 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Education
High School Diploma -
Lonoke High School
Lonoke, AR05.2019
Skills
- Customer Buying Habits
- Corrective Actions
- Shipping and Receiving
- Product and Service Sales
- Creative Solutions
- Time Management
- Order Picking and Processing
- Sales Goals
- Heavy Lifting
Timeline
Team Lead / Inventory Operator
Chick-fil-A
11.2023 - 01.2024
Cook
Colton's Steakhouse
02.2023 - 11.2023
Shop Hand
Big H Services
09.2022 - 01.2023
Barista Shift Lead
Starbucks
05.2019 - 08.2022
High School Diploma -
Lonoke High School
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