Margarint Ana-Olivia
Economist
Arad
Summary
Dynamic professional with a proven track record over the years, excelling in strategic planning and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous documentation. Successfully managed multiple projects, ensuring timely completion and adherence to quality standards, while fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Administrator Private Properties
Owned Business
04.2024 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Broker Relationship Manager, BRM
S.C. Groupama Asigurari SA
01.2021 - 03.2024
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Recorded supporting documentation for phone calls and written correspondence.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Expanded brokerage offerings, integrating innovative financial instruments to meet diverse client needs.
- Reinforced ethical trading practices, ensuring all brokerage activities complied with legal standards and best practices.
- Maximized team performance by leading motivation initiatives and setting clear, achievable sales targets.
Sales Manager
SC Codicom SRL
03.2017 - 12.2020
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Built relationships with customers and community to establish long-term business growth.
Regional Sales Manager
SC Ergo Asigurari Reasigurari SA
04.2010 - 01.2017
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Finalized sales contracts with high-value customers.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
Project Manager
SC Credit Europe Asigurari SA
07.2008 - 03.2009
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Key Account Representative
SC Credit Europe Asigurari SA
01.2008 - 06.2008
- Strengthened relationships with key clients by providing excellent customer service and timely communication.
- Increased account retention by consistently exceeding client expectations and resolving issues promptly.
Anti-fraud Inspector
SC Allianz Tiriac Asigurari SA
02.2005 - 12.2007
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all contributors.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Sales Representative
SC Allianz Asigurari SA
10.2004 - 01.2005
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Academia De Studii Economice, ASE, FABBV
Bucharest, Romania 04.2001 -
Skills
Problem-solving
Time management
Attention to detail
Documentation and reporting
Schedule coordination
Decision-making
Team building and leadership
Deadline adherence
Continuous improvement
Strategic planning
Flexible schedule
Personable and approachable
Timeline
Administrator Private Properties
Owned Business
04.2024 - Current
Broker Relationship Manager, BRM
S.C. Groupama Asigurari SA
01.2021 - 03.2024
Sales Manager
SC Codicom SRL
03.2017 - 12.2020
Regional Sales Manager
SC Ergo Asigurari Reasigurari SA
04.2010 - 01.2017
Project Manager
SC Credit Europe Asigurari SA
07.2008 - 03.2009
Key Account Representative
SC Credit Europe Asigurari SA
01.2008 - 06.2008
Anti-fraud Inspector
SC Allianz Tiriac Asigurari SA
02.2005 - 12.2007
Sales Representative
SC Allianz Asigurari SA
10.2004 - 01.2005
High School Diploma -
Academia De Studii Economice, ASE, FABBV
04.2001 -
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