Maria Belen Acimovic
Summary
Proactive, communicative, friendly, reliable, and cordial with excellent administration skills and a natural ability to connect with people. Highly motivated to contribute to a productive work environment while continuously seeking opportunities for growth and learning. Possessing a strong command of the English language, including knowledge of literature, phonetics, and various translation techniques. Proficient in dubbing, subtitling, and translation software. Well-versed in office and Google Workspace applications, adept at filling out both medical and judicial forms, and equipped with a comprehensive understanding of Argentine health security.
Overview
18
18
years of professional experience
Work History
Administrative Assistant / Project Manager of Interpreting Department
CCI Group
02.2022 - Current
- I provide assistance and support on the following task and departments: Administrative tasks and financial department
- Also, as a project manager, I am one of the communicational connections between vendors and the company; I provide quotations and receive interpreter's invoices; currently, I am also playing the scheduler role in the mentioned department
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Owner
Fitness Esthetic Center
01.2016 - Current
- Administrative, customer service, managing schedule, and salon maintenance
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Further English in Company
05.2021 - 12.2021
- Literary, medical, and historical research translations
Teacher in Company. (English professor, conversation courses to employees of different companies.)
Further English Institute
02.2021 - 12.2021
- Daily class planning, organization of classes, and the different conversation courses the institute provided to the company's employees
- Academic reports filled out, tests, and progress evaluations
- Specialized Software: Google Workspace
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Bilingual business and enterprises manager and Supervisor of converging clients' services
Atento
01.2018 - 11.2021
- Received call supervision (quality monitoring)
- Scheduling the timetable of customer service representatives, controlling call flow, and monitoring procedures
- Specialized Software: Office, Outlook, movics, Altamira, Remedy, Medallia, Gap, Map, CRM T3, among others
Dedalord
01.2018 - 12.2020
- Apolinario0 translation, videogames subtitling, and dubbing
- Languages: inglés-español and español-ingles
Bilingual customer service representatives
Atento
10.2017 - 12.2017
- Personalized attention to businesses, entrepreneurs, and companies on billing, technical operations, and mobile phone consultations
- Specialized Software: Office, Outlook, movics, Altamira
Freelance (Freedman & Lion Bridge, among others, depending on the published works online.)
01.2017 - 12.2017
- Different kinds of translation, mostly subtitling and dubbing, historical, literal, and medical research translations
- Languages: inglés-español and español-ingles
Manager
Neverland S.A.
02.2016 - 08.2017
- Customer assistance, personnel organization, and schedule management
- Specialized Software: SAP
Xose Castro's assistant (freelance translator who had a linguistic consultant agency in Spain and Mendez's translations)
07.2015 - 12.2016
- Subtitling and dubbing, consultancy on proofreading, and research translations
- Languages: inglés-español and español-ingles
- Specialized Software: SDL TRADOS, Memo Q, Omega T, Memo source, Spot software, and Poloscript
English Teacher
Legacies English Institute
03.2015 - 02.2016
- English teaching to diverse levels: starters, juniors, and adults, also conversation courses and short adult courses
Client Representative
Neverland S.A.
11.2015 - 02.2016
- Establishment maintenance, customer service, customer assistance, and cashier
Administrative
Travel Tres Tourism Agency
07.2009 - 02.2013
- Sales administration, Travel coordination, paycheck, and monthly charges administration
Secretary
Villafañe Hospital Memorial (badword_key_4 Saravia-Salta)
02.2007 - 12.2009
- Hospital manager assistance and uploading hospital movements to the database
Education
Bachelor with orientation to social sciences -
Colegio secundario N.º5030 Apolinario Saravia
TESOL -
University of Arizona
01.2022
English translator - undefined
Universidad Católica de Salta
01.2015
English Translator Technician - undefined
Universidad Católica de Salta
01.2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Scheduling
- Strong problem solver
- Microsoft Office Suite
- Dedicated team player
LNGG
inglés-español and español-ingles
Training
- Graduate of ISICANA institute with the ECCE, ECPE, and TOEFL degrees. (Michigan Language Assessment -2009).
- Franklin Institute Graduate with CAE and CPE. (-2010).
- Course on STD Prevention, Maternity, and Lactation, taught in Apolinario Saravia (2008).
- Cosmetology and appliances course taught in Lidherma’s establishments for one year. (2013)
- Congress of translators given by the Association of Tucumán’s Translators. Among the speakers were Xose Castro Roig and scientists from the neurology area of CONICET. (2014)
- International Translators and Interpreters Congress given by the Association of Tucumán’s Translators (CITI2015)
- VIII National Congress “The translator and his responsibilities” given by the Argentinian Federation of Translators. (2015).
- Simplified Technical English given by the Association of Tucumán’s Translators (2016).
- Technical Translations? - Given by the Association of Buenos Aires’s Translators. (2017)
- Congress of Translators of the Association of Buenos Aires’s Translators. (2019)
- Congress of Dubbing and Translation of the Association of Translators of Buenos Aires (2021)
- TESOL (international certificate enabling teaching English as a second language in all available degrees).
- Nimdzi Courses (e-learning06/07/2022 -02/13/2023): Cost Control and Client Negotiation (Project Management) Introduction to Language Technology: A jaunt across the world of popular localization tools. (Language Technology) How to set up your localization metrics program: Advancing your strategy and explaining the business impact. (Localization) Referral Selling: Ask, and You Shall Receive. (Sales Strategy) How to Sell Your Services as a Freelance Translator. (Sales Strategy) How to Successfully Set Goals for your Departments with OKR Methodology. (Management Skills) Introduction to Buyer Personas. (Sales Strategy) The Business of Translation. (Language Service Industry) Strategic Decision Making. (Management Skills) Account Management for Project Managers. (Project Management)
- ASL Courses by Boys Town (e-learning03/02/2022-10/12/2022): Mouth Morphemes. The role of educational interpreters. Use of space and classifiers in ASL. Academic Language ASL.
Timeline
Administrative Assistant / Project Manager of Interpreting Department
CCI Group
02.2022 - Current
Further English in Company
05.2021 - 12.2021
Teacher in Company. (English professor, conversation courses to employees of different companies.)
Further English Institute
02.2021 - 12.2021
Bilingual business and enterprises manager and Supervisor of converging clients' services
Atento
01.2018 - 11.2021
Dedalord
01.2018 - 12.2020
Bilingual customer service representatives
Atento
10.2017 - 12.2017
Freelance (Freedman & Lion Bridge, among others, depending on the published works online.)
01.2017 - 12.2017
Manager
Neverland S.A.
02.2016 - 08.2017
Owner
Fitness Esthetic Center
01.2016 - Current
Client Representative
Neverland S.A.
11.2015 - 02.2016
Xose Castro's assistant (freelance translator who had a linguistic consultant agency in Spain and Mendez's translations)
07.2015 - 12.2016
English Teacher
Legacies English Institute
03.2015 - 02.2016
Administrative
Travel Tres Tourism Agency
07.2009 - 02.2013
Secretary
Villafañe Hospital Memorial (badword_key_4 Saravia-Salta)
02.2007 - 12.2009
English translator - undefined
Universidad Católica de Salta
English Translator Technician - undefined
Universidad Católica de Salta
Bachelor with orientation to social sciences -
Colegio secundario N.º5030 Apolinario Saravia
TESOL -
University of Arizona
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