Maria Cecilia Rosas Grilli
Mar del Plata
Overview
18
18
years of professional experience
Work History
Customer Success Manager
Supernal AI
06.2025 - Current
- Guided clients from onboarding through full adoption of AI employees, ensuring smooth transitions and measurable business outcomes.
- Designed customer journeys and training resources that anticipated technical blockers and boosted product knowledge and engagement.
- Built trust with clients through proactive communication while collaborating cross-functionally to translate feedback into improved service delivery.
Operations Specialist
Supernal AI
11.2024 - Current
- Optimized internal workflows by coordinating cross-departmental communication and project timelines.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget requirements.
Head Team Lead
Invisible Technologies Inc.
05.2023 - 07.2025
- Led a team of 5 leads and 20+ agents across 15+ global clients, driving workflow optimization, quality metrics, and project efficiency.
- Managed planning, client coordination, payment processing, and forecasting to ensure smooth operations.
- Developed training programs and workshops that improved new-hire onboarding and team performance.
Senior Lead
Invisible Technologies Inc.
01.2022 - 07.2025
- Promoted from operator to leadership in under a year; managed 10–15 agents, oversaw client communication, and delivered on KPIs.
- Demonstrated strong personal responsibility, thriving both independently and in collaborative team environments.
Freelance Translator
Freelance Translator
01.2018 - 07.2025
- English ↔ Spanish technical-scientific translation.
- Specialized in complex documents and professional terminology.
Team Lead
Invisible Technologies Inc.
12.2020 - 01.2022
- Promoted from operator to leadership in under a year; managed 10–15 agents, oversaw client communication, and achieved KPI targets.
- Led process improvements that enhanced operational efficiency and overall productivity.
- Mentored junior staff, fostering skill development and a culture of knowledge sharing.
Marketing Manager
McDonald's (McCafé & Marketing)
01.2008 - 12.2020
- Progressed from barista to manager, overseeing inventory, staff management, and local marketing initiatives.
- Implemented retention strategies and marketing campaigns that improved customer satisfaction, engagement, and brand visibility.
- Recognized for strong personal responsibility, adaptability, and effectiveness both independently and in collaborative team environments.
Student Advisor
Asdemar
01.2011 - 01.2012
- Provided academic guidance to students, enhancing their educational experience and goal alignment.
Education
International Spanish Proofreader -
Fundación Litterae
Buenos Aires, ARG01.2023
Some College (No Degree) - English Language
Universidad FASTA
Mar Del Plata, ARGTechnical-Scientific English Translation
Instituto Superior CEM
Mar Del Plata, ARG01.2018
Argentine Sign Language Interpreter
Escuela Especial Nº 515
Mar Del Plata, ARG01.2008
Skills
Customer Success & Account Management – journey design, onboarding, advocacy, and full adoption of AI employees, with strong client relationship management
Operations & Problem Solving – workflow optimization, team coordination, performance metrics, and rapid issue resolution
AI & Process Integration – leveraging AI tools and automation to scale operations and enhance customer experience
Team Leadership & Development – coordination of leads and agents, training, mentoring, motivation, and performance management
Integrated Customer Support – hands-on frontline experience combined with leading support teams for global clients
Communication & Accessibility – bilingual (English/Spanish) communication, documentation, training, and professional competence in Argentine Sign Language
Strategic Planning & Analytics – anticipating blockers, maintaining stakeholder alignment, and driving long-term growth strategies
Tools & Platforms – Mondaycom, Pipedrive, Linear, Stripe, n8n, Lovable App, LinkedIn Recruiter, Apollo, Sales Navigator, Salesforce, Google Workspace, Slack, Close, Fathom, Zoom
Timeline
Customer Success Manager
Supernal AI
06.2025 - Current
Operations Specialist
Supernal AI
11.2024 - Current
Head Team Lead
Invisible Technologies Inc.
05.2023 - 07.2025
Senior Lead
Invisible Technologies Inc.
01.2022 - 07.2025
Team Lead
Invisible Technologies Inc.
12.2020 - 01.2022
Freelance Translator
Freelance Translator
01.2018 - 07.2025
Student Advisor
Asdemar
01.2011 - 01.2012
Marketing Manager
McDonald's (McCafé & Marketing)
01.2008 - 12.2020
International Spanish Proofreader -
Fundación Litterae
Some College (No Degree) - English Language
Universidad FASTA
Technical-Scientific English Translation
Instituto Superior CEM
Argentine Sign Language Interpreter
Escuela Especial Nº 515
Summary
Customer Success professional with strong experience in team leadership, client management, and AI-driven innovation. Specialized in designing seamless onboarding processes, reducing friction in client experience, and ensuring adoption of AI-based solutions. Passionate about building trust, solving problems proactively, and combining human touch with technology to deliver measurable business outcomes.
Languages
Spanish
Native or Bilingual
English
Full Professional
Argentine Sign Language
Professional Working