Maria Cecilia Rosas Grilli
Mar del Plata
Summary
Customer Success professional with strong experience in team leadership, client management, and AI-driven innovation. Specialized in designing seamless onboarding processes, reducing friction in client experience, and ensuring adoption of AI-based solutions. Passionate about building trust, solving problems proactively, and combining human touch with technology to deliver measurable business outcomes.
Overview
18
18
years of professional experience
Work History
Customer Success Manager
Supernal AI
06.2025 - Current
- - Guide clients from onboarding to full adoption of their AI employees.
- - Design clear journeys, anticipate technical blockers, and ensure business outcomes.
- - Focus on trust, proactivity, and clear communication.
Operations Specialist
Supernal AI
11.2024 - Current
- - Support internal processes and workflow optimization.
Head Team Lead
Invisible Technologies Inc.
05.2023 - 07.2025
- - Led a team of 5 leads and 20+ agents for over 15 global clients.
- - Managed planning, client coordination, payment processing, and forecasting.
- - Reduced bottlenecks by optimizing workflows and developing quality metrics.
Senior Lead
Invisible Technologies Inc.
01.2022 - 07.2025
- - Promoted from operator to leadership in less than a year.
- - Managed 10–15 agents, handled client communication, and ensured satisfaction KPIs.
Freelance Translator
01.2018 - 07.2025
- - English ↔ Spanish technical-scientific translation.
- - Specialized in complex documents and professional terminology.
Team Lead
Invisible Technologies Inc.
12.2020 - 01.2022
- - Promoted from operator to leadership in less than a year.
- - Managed 10–15 agents, handled client communication, and ensured satisfaction KPIs.
McDonald's (McCafé & Marketing)
01.2008 - 12.2020
- - Progressed from barista to manager, handling inventory, staff, and local marketing campaigns.
- - Implemented retention strategies and satisfaction surveys, improving customer experience.
Student Advisor
Asdemar
01.2011 - 01.2012
Education
International Spanish Proofreader -
Fundación Litterae
01.2023
BA - English Language
Universidad FASTA
01.2019
Technical-Scientific English Translation
Instituto Superior CEM
01.2018
Argentine Sign Language Interpreter
Escuela Especial Nº 515
01.2008
Skills
- Customer success management
- – journey design, onboarding, and full adoption of AI employees
- Operations support management
- – workflow optimization, team coordination, and performance metrics control
- Integrated customer support
- – hands-on experience in front-line service and leading support teams
- AI process integration
- – leveraging AI tools to scale operations and enhance customer experience
- Effective team leadership
- – coordination of leads and agents, training, motivation, and performance management
- Analytical problem solving
- – anticipating blockers, resolving issues quickly, and maintaining clear stakeholder communication
- Bilingual communication skills (English/Spanish)
- – direct work with global clients, documentation, and training
- Proficient in Argentine Sign Language
- – professional competence in interpretation and accessibility
- Customer advocacy
- CRM software
- Strategic planning
- Account management
- Customer relations
- Staff mentoring & leadership
Languages
Spanish — Native
English — Full Professional
Argentine Sign Language — Professional
Timeline
Customer Success Manager
Supernal AI
06.2025 - Current
Operations Specialist
Supernal AI
11.2024 - Current
Head Team Lead
Invisible Technologies Inc.
05.2023 - 07.2025
Senior Lead
Invisible Technologies Inc.
01.2022 - 07.2025
Team Lead
Invisible Technologies Inc.
12.2020 - 01.2022
Freelance Translator
01.2018 - 07.2025
Student Advisor
Asdemar
01.2011 - 01.2012
McDonald's (McCafé & Marketing)
01.2008 - 12.2020
BA - English Language
Universidad FASTA
Technical-Scientific English Translation
Instituto Superior CEM
Argentine Sign Language Interpreter
Escuela Especial Nº 515
International Spanish Proofreader -
Fundación Litterae
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