Maria Hernandez
Springdale,AR
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Medical Biller, Department Trainer
Ozark Orthopaedics
10.2022 - Current
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
- Collaborate with necessary departments to ensure overall account accuracy and issue resolutions
- Simmons foods main contact for all billing inquiries
- Assist in the hiring process by conducting interviews alongside the hiring manger
- Improved employee retention rates by providing ongoing support and coaching for new hires.
Medical Office Administrator
Physicians Therapy Group
11.2021 - 10.2022
- Upon patient arrival, confirm insurance information, update any personal information that has changed and collect copays.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Attended meetings with management to offer ideas and solutions to enhance administrative procedures
- Carefully reviewing medical records for accuracy and completion
Sales Associate/ Department Trainer
Target
11.2017 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Crossed trained in multiple departments
- Set and organized monthly sales planners.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Springdale High School
Springdale, AR05.2018
Skills
- HIPAA compliance
- Customer service
- Multitasking and organization
- Critical thinking
- Time Management
- Strong work ethic
Languages
Spanish
Timeline
Medical Biller, Department Trainer
Ozark Orthopaedics
10.2022 - Current
Medical Office Administrator
Physicians Therapy Group
11.2021 - 10.2022
Sales Associate/ Department Trainer
Target
11.2017 - 11.2021
High School Diploma -
Springdale High School
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