Maria Hernandez
Springdale
Summary
Results-driven administrative and operation professional with experience in account management, customer relations, claims resolution, and cross-functional collaboration. Proven ability to resolve complex issues, maintain regulatory compliance, and deliver exceptional client service in fast-paced environments. Recognized for strong organizational skills, problem-solving abilities, and effective communication with internal teams and clients.
Overview
9
9
years of professional experience
Work History
Claims Specialist/Medical Biller/Department Trainer
Ozark Orthopaedics
Fayetteville AR
10.2022 - Current
- Managed complex accounts and resolved billing discrepancies to improve revenue recovery and client satisfaction
- Trained and onboarded new team members, contributing to department productivity and performance.
- Collaborated with healthcare providers, insurance representatives, and internal departments to ensure timely claim resolution.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Medical Office Administrator
Physicians Therapy Group
Springdale
11.2021 - 10.2022
- Coordinated daily office operations and administrative functions in a high-volume healthcare environment.
- Ensured compliance with healthcare regulations and maintained confidentiality of patient information.
- Assisted leadership with process improvements and workflow optimization initiatives.
- Provided exceptional client service while addressing inquiries and resolving concerns.
Sales Associate/ Department Trainer
Target
Fayetteville
11.2017 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding process.
- Set and organized monthly sales planners.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Springdale High School
Springdale, AR2018
Skills
- Account Management
- Client Relation & Customer Experience
- Process Improvement
- Training-Team Development
- Communication & Relationship Building
- Problem Resolution
- Data Management & Documentation
- Time Management & Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Specialist/Medical Biller/Department Trainer
Ozark Orthopaedics
10.2022 - Current
Medical Office Administrator
Physicians Therapy Group
11.2021 - 10.2022
Sales Associate/ Department Trainer
Target
11.2017 - 11.2021
High School Diploma -
Springdale High School