Maria Montoya
Hot Springs
Summary
Proven leader in operations management, enhancing efficiency and mitigating risks. Expertise in policy development and strategic planning, driving measurable improvements in productivity and service quality.
Overview
6
6
years of professional experience
Work History
Head of Operations
Grapette International,Inc
Malvern
01.2019 - 05.2025
- Managed daily operations to ensure efficient workflow and productivity.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Created reports that tracked key performance indicators related to operations objectives.
- Developed, implemented, and enforced operational policies and procedures.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
Education
High School Diploma -
Prepa UAS
Mexico, ME06-1984
Skills
- Process optimization
- Risk assessment
- Policy development
- Performance reporting
- Operational strategy
- Project management
Timeline
Head of Operations
Grapette International,Inc
01.2019 - 05.2025
High School Diploma -
Prepa UAS
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