Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Yrumba

Maria Yrumba

CABA,Buenos Aires

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Del Mundo Courier
10.2020 - 02.2023
  • Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
  • Assisted development and implementation of new administrative procedures.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed over 20 phonecalls and +50 email correspondences daily
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

English Translator

Freelance
03.2020 - 10.2020
  • Edited and proofread text to accurately reflect the English language.
  • Communicated clearly in written English with internal and external customers.
  • Assisted between 2 to 5 foreign language-speaking clients with inquiries per day.
  • Interpreted spoken and written languages other than English and vice versa.
  • Translated other language 2 books into English.
  • Maintained message content, tone, and emotion as closely as possible.

Receptionist

Greenwich Hotel Buenos Aires
03.2019 - 03.2020
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled assignments independently with good judgment and critical thinking skills.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service, and issue resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Applied Science - Clinical Psychology

Universidad Bicentenaria De Aragua
Aragua, Venezuela
11.2019

Skills

  • Technical Support
  • Data Collection
  • Schedule Management
  • Administrative and accounting Support
  • Project Management
  • Customer and Client Relations
  • Data Entry Documentation
  • Training and Development
  • Process optimization

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Administrative Assistant

Del Mundo Courier
10.2020 - 02.2023

English Translator

Freelance
03.2020 - 10.2020

Receptionist

Greenwich Hotel Buenos Aires
03.2019 - 03.2020

Bachelor of Applied Science - Clinical Psychology

Universidad Bicentenaria De Aragua

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Maria Yrumba