Maria Agostina Maron
Córdoba,X
Summary
Bilingual Customer Service Representative with experience in high-volume hospitality, sales, and call center environments. Skilled in handling 50+ daily customer interactions, resolving issues efficiently, and delivering exceptional service. Experienced supporting U.S.-based customers, maintaining high customer satisfaction standards, and adapting quickly to fast-paced, remote-friendly environments. Recognized for reliability, empathy, strong communication skills, and a customer-focused approach.
Overview
7
7
years of professional experience
Work History
Sales and Customer Service Representative
Estudio Sens
03.2026 - Current
- Managed 30+ customer inquiries via phone, in-person consultations, and WhatsApp Business, ensuring timely and professional communication.
- Assisted prospective clients in selecting Pilates classes and membership plans, providing personalized recommendations and driving membership sales.
- Processed cash, card, and electronic payments accurately while maintaining financial records and handling daily transactions.
- Built and maintained strong client relationships, contributing to customer satisfaction, retention, and membership renewals.
- Scheduled appointments, managed class bookings, and maintained organized client records in a fast-paced environment.
Sales Agent
Travelpass
02.2024 - 09.2024
- Provided accurate information regarding hotel facilities, pricing, availability, and policies to potential guests during the booking process.
- Processed reservations efficiently while delivering personalized, customer-focused service.
- Supported sales initiatives by promoting special offers and packages when applicable.
- Resolved booking and payment issues promptly while maintaining professionalism under pressure.
- Handled sensitive customer data securely, ensuring compliance with privacy and payment standards.
- Managed a high volume of customer calls while maintaining service quality and attention to detail.
Front Desk Agent
Loews Miami Beach Hotel
12.2023 - 03.2024
- Delivered front-line customer service to U.S. and international guests in a high-end hospitality environment.
- Handled approximately 50 customer interactions per day, including in-person and phone inquiries.
- Addressed guest concerns and resolved issues promptly to ensure satisfaction and loyalty.
- Processed check-ins, check-outs, reservations, and payments while safeguarding sensitive information.
- Proactively anticipated guest needs and provided personalized recommendations.
- Collaborated with team members to improve guest experience and operational efficiency.
Front Desk Agent
Loews Miami Beach Hotel
12.2022 - 03.2023
- Provided consistent, high-quality customer support in a fast-paced hotel environment.
- Responded to guest inquiries and complaints with empathy and effective problem-solving.
- Maintained accurate records and ensured compliance with company policies and service standards.
- Participated in team meetings to suggest improvements to guest services and internal processes.
Cook's Assistant
Heavenly Ski Resort
12.2019 - 03.2020
- Assisted kitchen staff in food preparation while following food safety and sanitation guidelines.
- Maintained clean and organized workstations in a high-pressure environment.
- Supported daily setup and breakdown of multiple kitchen stations.
- Demonstrated reliability, teamwork, and ability to perform efficiently under stress.
Education
Bachelor's Degree in Translation (English-Spanish) -
National University of Córdoba
Córdoba2026
Skills
- Customer Support & Service Excellence
- Inbound Call Handling
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Stress Management
- Excellent Written & Verbal Communication Skills
- Active Listening & Empathetic Communication
- High-Volume Customer Interactions
Languages
Spanish: Native
Native or Bilingual
English: Fluent
Native or Bilingual
Software
Microsoft Office (Word, Excel, Outlook)
Personal Information
Timeline
Sales and Customer Service Representative
Estudio Sens
03.2026 - Current
Sales Agent
Travelpass
02.2024 - 09.2024
Front Desk Agent
Loews Miami Beach Hotel
12.2023 - 03.2024
Front Desk Agent
Loews Miami Beach Hotel
12.2022 - 03.2023
Cook's Assistant
Heavenly Ski Resort
12.2019 - 03.2020
Bachelor's Degree in Translation (English-Spanish) -
National University of Córdoba