Maria Antonella Colabraro
Buenos Aires
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Corporate Mobility Service Lead
Accenture Services
01.2024 - Current
- Streamlined the immigration process by effectively analyzing and evaluating applicants' documents and information.
- Immigration support to the Payroll and Expense Team, Tax, Project Managers, and
HR with cross-border policy queries. - Developed strong customer experience through timely and thorough follow-up on inquiries and concerns.
- Optimized immigration internal dashboards to ensure compliance and deadlines.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
Immigration Analyst
Accenture Services
04.2022 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced efficiency within the department by developing and implementing new case management strategies.
- Reduced processing time for applications with a thorough review of documentation and adherence to strict deadlines.
- Increased accuracy in decision-making by conducting comprehensive background checks on applicants and verifying their eligibility.
International Student Advisor
Southern International School
01.2019 - 12.2021
- Enhanced international student satisfaction by providing comprehensive academic advising and support services.
- Streamlined visa processing for international students through efficient documentation and timely communication with relevant authorities.
- Increased international student retention rates by developing and implementing targeted orientation IB programs.
- Cultivated a welcoming and inclusive campus environment by organizing various multicultural events and activities.
- Strengthened relationships with partner institutions abroad through regular communication, fostering ongoing collaboration opportunities and international projects.
Education
Bachelor in International Affairs
Universidad De Palermo
Buenos Aires, Argentina12.2018
Skills
- Meeting facilitation
- Brand Awareness
- Effective problem solving
- Sales Support
- Quality Control
- Customer Service
- Inbound Call Management
- Remote Office Availability
- Administrative and Office Support
- Teamwork and Collaboration
- Organizational Skills
- Customer Retention Strategies
- Order documentation
- Time Management
- Problem-Solving
Languages
English
Full Professional
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Corporate Mobility Service Lead
Accenture Services
01.2024 - Current
Immigration Analyst
Accenture Services
04.2022 - 12.2023
International Student Advisor
Southern International School
01.2019 - 12.2021
Bachelor in International Affairs
Universidad De Palermo
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