Maria Belen Clifton Goldney

I am responsible for managing customer relationships through various channels, including email, WhatsApp, and phone calls. My role involves providing detailed product information, assisting customers throughout the purchasing process, and handling order tracking. I also resolve any post-purchase issues to ensure customer satisfaction and maintain a positive brand experience.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Managed social media channels effectively for improved brand visibility and increased audience interaction.