Maria Belen Clifton Goldney

-Provide exceptional customer service by responding to incoming calls, emails, Instagram direct messages, and WhatsApp inquiries, ensuring timely and accurate assistance to clients.
- Address customer questions and concerns regarding products, demonstrating in-depth knowledge and understanding of the product range.
- Maintain a professional and friendly demeanor while effectively resolving customer issues and enhancing overall customer satisfaction.
- Collaborate with team members to streamline communication processes and improve response times, contributing to a more efficient customer service experience.
- Utilize feedback from customer interactions to identify areas for improvement in service delivery and product offerings.

-Market different insurance products through direct commercial action and customer service.

- Use of the Genesis web platform. - Development, maintenance, and expansion of the client portfolio.

- Identification of customer needs to promote the most suitable products.

- Commercial actions via email and telephone.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Answered phone calls to take orders, give information and document reservations.

My main tasks were:

-Developing and curating content that resonates with the community, including blog posts, social media updates, newsletters, and other communication materials.

-Monitoring discussions and interactions within the community to ensure that conversations remain respectful and on-topic, addressing any issues or conflicts that arise.

-Gathering insights and feedback from community members to inform product development, marketing strategies, and overall community engagement efforts.

-Analyzing community engagement metrics to assess the effectiveness of strategies and initiatives, and reporting findings to stakeholders.

My tasks were:

- Develop and design visual content for print and digital media, including brochures, advertisements, social media graphics, and websites.
- Collaborate with clients and team members to understand project requirements and objectives.
- Create and maintain brand identity through consistent design elements and guidelines.
- Utilize typography, color theory, and layout principles to produce compelling designs.
- Prepare and present design concepts and prototypes to clients for feedback and approval.