MARIA EUGENIA SENRA

Biocomposites Inc. is an international medical device company that engineers, manufactures, and markets products used for bone regeneration and infection management in bone and soft tissue.

• Optimized compliance rate from 83% to 98% across all credentialing areas through proactive monitoring and strategic process improvements.
• Managed hospital credentialing, background checks, and regulatory verifications for 97 US sales representatives, ensuring seamless medical facility access.
• Managed database operations to support efficient data access and processing. Prevented critical sales-cycle disruptions by auditing employee records and coordinating renewals for specialized medical training, clinical immunizations, and commercial insurance certificates ahead of deadlines.
• Acted as primary international liaison between US commercial sales force, UK Corporate HR, and external healthcare compliance vendors to streamline onboarding.

Streetbees is an AI and machine learning market research scale-up focused on consumer behavior insights worldwide.

• Achieved timely field project delivery through data analysis and strategic forecasting.
• Supported 100% on-time delivery by identifying risks and resolving issues quickly.
• Produced stronger project outcomes through Agile delivery and qualitative and quantitative analysis.
• Delivered 150+ projects with Jira, Google Suite, and Redash.
• - Facilitated company transformation by implementing AI solutions across various platforms. by introducing AI across products and systems.
• Earned recognition for strong performance and adaptability in challenging environments.
• Enhanced team efficiency with MS Office, Monday.com, Airship, ChatGPT, and similar tools.

Reference contact: Robbie Robinson, robbierobinson1995@gmail.com,+447399613145.

A foreign trade service company, offering advice and management in imports and exports. The company focuses on optimizing logistics and customs processes for its clients, ensuring compliance with current regulations

• Led reconciliations and VAT streamlining, managed tax withholdings, cutting overpaid expenses by ARS 200K monthly, boosted compliance by 15%, and reducing audit discrepancies by 10%.
• Conducted monthly account reconciliations, saving ARS 1M by reducing billing discrepancies; therefore, improved financial accuracy and efficiency.
• Managed accounting reconciliations, tax management, and supplier withholdings to ensure financial integrity.
• Prepared CM and VAT reports, supporting informed financial decision-making.
• Implemented comprehensive reporting system, streamlining data collection and analysis through cross-team collaboration.

For reference, contact Claudia Otero at +54 911 1533 2722 or cotero@degiacomo.com

• Managed high-profile accounts like Axion Energy, Ford, Oracle, and Monsanto, improving client satisfaction and retention.
• Directed teams to expedite releases, improving operational efficiency. Organized tasks and boosted team productivity by 30%.
• Specializing in optimizing logistics and customs processes, compiling reports to identify growth opportunities and enhance operational efficiency.
• Specializing in optimizing and customs processes by compiling reports to optimize operations and identify growth opportunities.
• Led customs operations, reducing lead times and streamlining global-to-local merchandise processes.

• Coordinated supplier payments with the financial department to maintain accurate cash flow
• Managed calculations of bonuses, overtime, and mobility payments to ensure accuracy
• Optimized logistics and customs processes to ensure compliance with regulatory standards
• Verified and entered supplier invoices into the system to ensure timely processing
• Coordinated interviews and hiring processes
• Assessed English language levels for new hires

• Managed CEO schedule, meetings, travel, and communications to maximize time efficiency
• Optimized executive schedules through expert calendar management
• Streamlined communication by coordinating agendas and filtering calls for clearer priorities
• Facilitated decision-making by creating agendas and managing reports
• Improved trip and event logistics to enhance overall experience
• Enhanced customer satisfaction with effective client assistance
• Coordinated logistics for efficient operations and customs process optimization for client compliance in a foreign trade company

• Supervised factory operations, optimizing production and logistics.
• Enhanced product quality through rigorous sampling and analysis, ensuring compliance with standards
• Improved air tightness control, directly contributing to higher product quality and customer satisfaction
• Conducted sampling and analysis during canning for better quality control
• Advanced from production line worker to quality control technician by acquiring necessary skills and knowledge in quality assurance processes.
• Optimized warehouse operations, aligning processes with customer and company standards for improved service delivery
• Inspected and documented finished goods to align with customer specifications, boosting satisfaction

• Trained telemarketers on GM products, customer service, and soft skills at IBM Argentina
• Enhanced telemarketers' communication skills by focusing on American culture and accent neutralization, leading to improved client interactions.
• Conducted weekly assessments to evaluate performance and English proficiency, ensuring targeted training adjustments.
• Assisted in recruitment process by evaluating and selecting candidates, contributing to team capability and alignment with training needs.
• Completed a 9-week training program in Austin, Texas
• Ensured high client satisfaction through improved communication skills
• Recognized for enhancing telemarketing team performance

• Led AOL campaign training for US dial-up users to improve support for email, browsers, and games
• Led language training, developed training materials, and supervised telemarketers to enhance customer satisfaction
• Conducted six-week training in Tucson for international skills
• Educated teams on dial-up issues to improve customer support at Teleperformance Argentina
• Supported HR team in recruitment activities with recruitment and language challenges for US clients