Maria Fabiola Codigoni Maturana
Salta,A
Summary
Proven track record in enhancing client satisfaction and loyalty at Star Travel UK Ltd, leveraging exceptional customer service and global distribution systems expertise. Skilled in vendor relations and adept at negotiating, I achieved significant cost savings. With strong communication skills ensure seamless travel experiences, underscoring my results-driven approach.
Overview
18
18
years of professional experience
Work History
Corporate Travel Agent
Star Travel Uk Ltd
10.2022 - Current
- Increased client satisfaction by providing personalized and efficient corporate travel planning services.
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
- Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
- Developed strong vendor relationships to ensure access to the best travel options available for clients.
- Implemented new strategies for better organization of work tasks, leading to increased productivity within the team.
- Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Provided essential information and paperwork to travelers.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
- Managed administrative functions such as billing, expense, and commission tracking.
- Contributed insights during team meetings on potential improvements in internal processes that could result in better client outcomes or operational efficiencies.
Customer Service Representative
Brandlive
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
LATAM Airlines
12.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
LATAM Airlines
10.2012 - 12.2017
Call Center Representative
Tam Linhas Aereas
10.2008 - 10.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sales Agent
Lan & Kramer
10.2007 - 01.2008
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Sales Agent
Asatej
01.2007 - 10.2007
Education
Licence in Tourism - Tourism And Travel Management
No Degree - UX UI
Skills
- Travel industry experience
- Hotel reservations
- Strong Communication Skills
- Exceptional customer service
- Vendor Relations
- Ticketing rules
- Global distribution systems expertise
- International travel familiarity
- Airline reservation systems proficiency
- Hotel Accommodations
- Client Relations
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
French
Elementary
A2
Timeline
Corporate Travel Agent - Star Travel Uk Ltd
10.2022 - Current
Customer Service Representative - Brandlive
05.2022 - 09.2022
Customer Service Representative - LATAM Airlines
12.2017 - 07.2020
Customer Service Representative - LATAM Airlines
10.2012 - 12.2017
Call Center Representative - Tam Linhas Aereas
10.2008 - 10.2012
Sales Agent - Lan & Kramer
10.2007 - 01.2008
Sales Agent - Asatej
01.2007 - 10.2007
Universidad De Palermo - Licence in Tourism, Tourism And Travel Management
Education IT - No Degree, UX UI
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