Maria Macarena, Rosa Donati
Teacher
San Juan,Captal
Summary
Accomplished educator and administrative professional with a proven track record at Institute of Idioms, enhancing student analytical skills and fostering critical thinking through innovative curriculum implementation. Expert in office management and cross-cultural communication, demonstrating exceptional professional ethics and cultural awareness. Fluent in English, adept at driving significant improvements in learning outcomes and operational efficiency.
Overview
11
11
years of professional experience
Work History
Teacher
Institute of Idioms
08.2015 - Current
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Created and implemented activities to foster critical thinking skills of students.
Hotel General Manager
Hotel Nuevo Suizo
05.2020 - 04.2024
- Supervised team of 4, front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Receptionist
Hotel San Francisco
05.2019 - 05.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information. In different idioms.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
SOYCHU
Administration
03.2013 - 07.2015
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Science - Social Sciences Education.
Colegio Ingles
San Juan, Argentina12.2010
Skills
- Curriculum Implementation
- Professional ethics understanding
- Classroom Instruction
- Office Management
- Data Entry
- Travel Coordination
- Lesson Planning
- Cultural Awareness
- Document Translation
- Cross-cultural communication
- Verbal and written communication
- FLUENT IN ENGLISH
Languages
Spanish
Native language
English
Advanced
C1
Italian
Beginner
A1
Timeline
Hotel General Manager
Hotel Nuevo Suizo
05.2020 - 04.2024
Receptionist
Hotel San Francisco
05.2019 - 05.2020
Teacher
Institute of Idioms
08.2015 - Current
SOYCHU
Administration
03.2013 - 07.2015
Associate of Science - Social Sciences Education.
Colegio Ingles
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