MARIA MERCEDES GONZALEZ

Work History

Business Development

MOZIO GROUP

01.2023 - Current

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. Price update, provider´s integration.
Built client relationships by acting as liaison between customer service and sales teams.
Boosted client engagement by developing and implementing targeted marketing strategies.
Collaborated with cross-functional teams to create cohesive sales and marketing plans for product launches.
Conducted market research, identifying new business opportunities and potential clients.

Customer Support Specialist

MOZIO GROUP

05.2022 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Completed more than 100 new orders per day with 96,5% accuracy and consistently high customer satisfaction scores.

Logistics Manager

EJERCITO ARGENTINO

09.2020 - Current

Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Managed all aspects of administrative and personnel needs of ground supply operations.
Handled administrative requirements, maintained records and submitted operational reports.
Conducted and oversaw briefings and debriefings.
Prepared and delivered investigative reports and briefings.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Command Duty Officer

UNITED NATIONS

07.2019 - 09.2020

Worked with team members and other personnel to coordinate and deploy personnel and resources.
Oversaw facility and system updates and enhancements to keep operations in line with current demands.
Assessed reliability of information through comparison with previously evaluated information.
Developed, strengthened and maintained plans for various contingencies and emergency situations.
Gathered and assessed real-time data to draft reports with recommended improvements.
Evaluated information and intelligence, made estimates of situations and formulated plans of action.
Assessed situations to prepare and deliver important reports and presentations.
Worked flexible hours; night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Briefed the Force Commander about all incidents and ongoing operations.
Participated in team-building activities to enhance working relationships.
Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
Greeted visitors entering office and asked questions to ascertain how to provide assistance.
Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.

Logistics Officer

EJERCITO ARGENTINO

01.2016 - 12.2018

Managed functional areas of logistics.
Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
Collaborated with shipping department staff to facilitate smooth materials returns to correct units.
Organized unit training operations and managed details when unit move was required.
Supervised logistics functions and operations.
Provided support to commander and executive staff members.
Coordinated mission details and communicated with unit to convey changes.
Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.

Company Commander

EJERCITO ARGENTINO

01.2015 - 12.2015

Handled administrative requirements, maintained records and submitted operational reports.
Managed all aspects of administrative and personnel needs of ground supply operations.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.

Budget Management

EJERCITO ARGENTINO

01.2014 - 12.2015

Reviewed operating budgets periodically to analyze trends affecting budget needs.
Prepared comparative analysis of operating programs by analyzing costs in relation to services performed.
Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
Complied with established internal controls and policies.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Developed strategic plans for day-to-day financial operations.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.

Military Observer and Liaison Officer

UNITED NATIONS

03.2013 - 03.2014

Quickly learned new skills and applied them to daily tasks, improving efficiency and
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Forged and cultivated productive relationships with community members and potential partners.
Monitored the cease fire line and produced report about the situation on daily basis.
Negotiated with Liaisons Officers in opposition to de-escalate conflict.

Summary

Overview

Work History

Business Development

Customer Support Specialist

Logistics Manager

Command Duty Officer

Logistics Officer

Company Commander

Budget Management

Military Observer and Liaison Officer

Education

M.D. - International Relations And Affairs

J.D. - Marketing

Skills

Accomplishments

Languages

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

Interests

Timeline

Similar Profiles

Sheng WangSheng Wang

Timothy MooreTimothy Moore

Cynthia EndrizalCynthia Endrizal

Vincent LigorioVincent Ligorio

Maria CevallosMaria Cevallos