Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mariana Antonela Mena

Mariana Antonela Mena

International Freight Forwarding Agent

Summary

Dynamic International Freight Forwarding Agent with a proven track record at Nivel Cargas Internacional, excelling in customer satisfaction and complaint resolution. Adept at managing logistics operations and utilizing technical English, I foster positive client relationships while ensuring timely issue resolution and effective communication. Committed to delivering exceptional service and support.


A responsible and proactive individual, I adapt quickly to new challenges and dynamic work environments. I bring a positive attitude and strong interpersonal skills.

I am capable of problem-solving and working under pressure. I am committed to continuous improvement and skill development to support both organizational and personal growth, demonstrating a high level of commitment and learning ability in fast-paced environments.

I consider ongoing training essential for professional growth and development. I am always seeking to improve and gain new experiences in my field.

Overview

9
9
years of professional experience
2
2
Languages

Work History

International Freight Forwarding Agent

Nivel Cargas Internacional
02.2021 - 04.2025
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Managed and supervised international freight operations.
  • Prepared documentation and liaised with customs agents.
  • Tracked shipments and ensured customer satisfaction.
  • Used logistics platforms and technical English.
  • Communicated with suppliers in Europe and China.
  • Handled client portfolios and updated shipment status

Technical English Course Coordinator – Renault

GO IDIOMAS
01.2018 - 06.2022
  • Enhanced student engagement through the development of interactive course materials and activities.
  • Collaborated with instructors to design comprehensive assessment tools for evaluating student progress throughout the semester.
  • Supported faculty in delivering quality instruction by troubleshooting technical issues during online or hybrid courses when needed.
  • Championed the use of innovative teaching methods by actively participating in professional development opportunities and sharing insights with colleagues.
  • Maintained a positive, supportive learning environment for all students by addressing concerns promptly and effectively.

Technical English Course Coordinator - FADEA

SET IDIOMAS
01.2016 - 12.2018
  • Coordinated guest lectures from industry professionals to expose students to real-world applications of course concepts.
  • Optimized the use of classroom spaces and technology resources by creating a detailed inventory system and usage schedule.
  • Evaluated the effectiveness of instructional strategies through ongoing data analysis, making recommendations for improvement based on findings.
  • Managed administrative tasks such as grading submissions, tracking attendance records, and updating syllabi efficiently to ensure timely dissemination of information to all stakeholders.
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Identified methods and tools to promote student success in project-based learning.

Education

Technical Degree in International Trade - International Business

Private Institute of The Argentine Chamber of Commerce
Buenos Aires, Argentina
05.2001 -

Bachelor of Science - English Language And Literature

School of Languages, National University of Córdoba
05.2001 -

Skills

    Customer service and care

    Polite communication skills

    Customer needs determination

    Ensuring customer satisfaction

    Positive attitude

    Clear communication

    Customer complaint resolution

    Problem-solving skills

    Technical support

Timeline

International Freight Forwarding Agent

Nivel Cargas Internacional
02.2021 - 04.2025

Technical English Course Coordinator – Renault

GO IDIOMAS
01.2018 - 06.2022

Technical English Course Coordinator - FADEA

SET IDIOMAS
01.2016 - 12.2018

Technical Degree in International Trade - International Business

Private Institute of The Argentine Chamber of Commerce
05.2001 -

Bachelor of Science - English Language And Literature

School of Languages, National University of Córdoba
05.2001 -
Mariana Antonela MenaInternational Freight Forwarding Agent